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About the Role

The Sr. Partner Manager manages ServiceNow relationships with our Partner Ecosystem across Canada, nurturing companies and encouraging practice development. This role involves building partner practices, planning for success, managing the ecosystem, and driving governance.

Responsibilities

• Build Partner Practices through business plan development, account planning, partner expectation management, and industry/regional/product focus.
• Plan for Success through Partner achievement target agreement, capacity planning, growth investment, and points earning roadmap.
• Manage the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions, ecosystem evaluations, tiering progress, acquisitions targets, health analysis, and metrics reporting.
• Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, and global interlocks with other regions.
• Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.).
• Coach partners both remotely and face-to-face.
• Communicate partner programs' requirements and benefits across the ecosystem.
• Provide daily management of partner ecosystem.
• Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished.
• Conduct quarterly and bi-annual business reviews.
• Develop partner business case and program roadmaps.
• Articulate investment areas needed to both enter and progress through the partner program.
• Implement remediation plans.
• Manage partner portal and other systems.
• Work towards partner revenue goals through teaming and subcontracting.
• Participate in marketing events.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• At least 8 years prior experience working with sales, marketing, or Channel and Alliance partnership management.
• Ability to work in a true 'east-west' operating model with both direct line and dotted line team members.
• Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans.

Skills

• AI integration
• Sales
• Marketing
• Channel and Alliance partnership management
• Business plan development
• Account planning
• Partner expectation management
• Capacity planning
• Ecosystem management
• Governance
• Communication
• Reporting
• Coaching
• Business case development
• Program roadmaps
• Remediation planning
• Partner portal management

Location

• Canada

Work Type

• Flexible
• Remote

Experience Level

• At least 8 years

Salary/Compensations

• $134,820 - $200,550 CAD

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

About the Company

• ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help businesses work smarter, faster, and better.
• Building an AI-native culture where technology and talent are unstoppable together.

Equal Opportunity

• ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
• All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
• We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
• For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.