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About the Role

Manage and grow relationships with established commercial customers, serving as the primary point of contact and managing opportunities from initial request through order commitment and operational handoff. This role requires balancing relationship management, sales execution, project coordination, and detailed follow-up in a fast-paced, project-based environment.

Responsibilities

• Manage and grow a portfolio of commercial customer accounts.
• Develop strong relationships with customer contacts and key decision-makers.
• Understand each customer’s business, project needs, purchasing process, and growth opportunities.
• Manage opportunities from initial inquiry through quote, order commitment, and purchase order.
• Gather project information, including drawings, elevations, photographs, specifications, site conditions, and installation requirements.
• Coordinate with Quoting, CAD, Engineering, Project Management, Manufacturing, and Operations.
• Review and present proposals, pricing, project scope, timelines, assumptions, and exclusions.
• Maintain consistent follow-up on open quotes, customer decisions, and outstanding project information.
• Keep CRM records, opportunity stages, project values, close dates, and follow-up activities accurate and current.
• Maintain an accurate pipeline and revenue forecast for assigned accounts.
• Identify opportunities to expand business into additional products, locations, branches, and project teams.
• Recognize project risks, compliance requirements, and potential schedule impacts before an order is finalized.
• Provide complete and accurate project handoffs to Project Management and Operations.
• Remain engaged throughout project execution as the owner of the customer relationship.

Requirements

• Five or more years of experience in account management, business-to-business sales, construction sales, building products, or project-based sales.
• Proven ability to manage multiple customers, quotes, and projects simultaneously.
• Strong written, verbal, organizational, and relationship-building skills.
• Experience using CRM software and maintaining accurate opportunity records.
• Ability to discuss pricing, scope, timelines, and commercial terms with customers.
• Ability to read and interpret basic construction drawings, elevations, and project specifications.
• Strong attention to detail and consistent follow-through.
• Ability to collaborate effectively across Sales, Project Management, Engineering, Operations, Manufacturing, and Finance.

Skills

• Commercial construction
• Accessibility products
• Modular buildings
• Ramps
• Platforms
• Stairs
• Railings
• Canopies
• Related building products
• Working with general contractors
• Modular building companies
• Architects
• Dealers
• Government customers
• HubSpot
• ERP systems
• Quoting platforms
• Construction project management software
• ADA compliance standards
• Accessibility regulations
• Building codes
• Coordinating with installation crews
• Subcontractors
• Field service teams
• Estimating
• Takeoffs
• Reviewing construction bid documents
• Managing long sales cycles
• Multi-phase commercial projects
• Contract terms
• Purchase orders
• Commercial sales agreements
• Manufacturing
• Made-to-order product environment
• Analyzing project profitability
• Margins
• Cost drivers
• Multi-location or national account customers

Location

• Valley Cottage, NY

Work Type

• Hybrid
• 4 days in office
• 1 day remote

Experience Level

• Five or more years of experience

Salary/Compensations

• $80,000-$90,000 USD annually

Benefits

• Comprehensive benefits package after 30 days of employment
• Health insurance
• Dental insurance
• Vision insurance
• Matching 401(k)
• Life insurance
• Disability insurance
• Wealth of other resources to support personal and professional life
• 3 weeks of Paid Time Off
• 1 week of sick time
• Additional days for sick day statutory holidays

About the Company

• National Ramp is committed to creating accessible spaces for everyone.
• At National Ramp, your work changes lives, including your own.
• Offers a work environment where you're encouraged to excel and innovate.
• A community that values your contributions and celebrates your achievements.