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About the Role

This role sits at the center of Lyft's autonomous transition, owning the end-to-end management of our autonomous partnership programs and serving as the primary face of Lyft to our external partners. The autonomous transition is a transformational opportunity for Lyft, focusing on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers.

Responsibilities

• Own program management end-to-end, from launch planning through ongoing operations, including creating launch plans, driving internal alignment on milestones and deliverables, managing workstream trackers, and ensuring quality of deliverables
• Serve as the primary external point of contact for partners, leading regular syncs, managing day-to-day communications, and building the trusted relationships needed to navigate complex programs and surface issues proactively over time
• Act as the central hub across cross-functional internal teams supporting the program; drive alignment on priorities and decisions, escalate issues with the right context, and be accountable for resolution
• Monitor program health and performance on a regular cadence; lead structured deep dives on customer experience, operational quality, and other key areas; present findings and share data and insights internally and with partners
• Drive program optimization and manage the joint roadmap with partners, own the project intake process, gather requirements and impact sizing from partners, coordinate prioritization across internal teams, and ensure execution against agreed commitments
• Identify and address gaps in processes, partner experience, or operational execution, proactively flagging risks and driving continuous improvement across the program lifecycle

Requirements

• 5+ years of experience in program management, relationship management, operations, or a related field, with demonstrated experience in complex, multi-team environments and externally-facing programs
• Proven track record serving as a face of the company externally, managing partner or customer relationships with professionalism and sound judgment
• Strong program management skills, ability to drive multiple structured workstreams simultaneously across a wide range of stakeholders without losing sight of the details
• Excellent written and verbal communication skills; comfortable preparing materials for and presenting to senior internal and external audiences
• Experience managing joint roadmaps, intake processes, or cross-functional prioritization frameworks
• Ability to navigate ambiguity and operate effectively in a fast-moving environment where priorities and processes continue to evolve
• Familiarity with the AV, automotive, or mobility ecosystem is a plus

Location

• Toronto

Work Type

• Hybrid
• In-office

Experience Level

• 5+ years

Salary/Compensations

• CAD $108,000 - CAD $135,000

Benefits

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match
• Flexible paid time off policy for salaried team members
• 15 days paid time off for hourly team members, with an additional day for each year of service
• 18 weeks of paid time off for new parents (biological, adoptive, and foster)
• Subsidized commuter benefits and Lyft ride credits

About the Company

• Lyft's purpose is to serve and connect.
• Lyft aims to cultivate a work environment where all team members belong and have the opportunity to thrive.

Equal Opportunity

• Lyft is committed to creating an inclusive workforce that fosters belonging.
• Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.
• Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
• Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.