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About the Role

As a technician, you’re the behind-the-scenes hero who keeps the fun running at full speed. You make sure every game is ready for action, every guest leaves with a smile, and every visit is unforgettable. From fixing games and keeping them in top shape to helping guests get back to the fun, you play a key role in delivering the ultimate entertainment experience.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and maintain like-new condition.
• Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.
• Source and manage game parts to minimize expenses and maintain accurate tracking in the web-based system.
• Communicate all arcade operational issues promptly to management.
• Assist guests with game issues in a friendly and timely manner.
• Keep token changers, ticket stations, and instant win merchandise stocked and functioning properly.
• Follow all security procedures for token collection, storage, and company assets.
• Assist with game cleaning, ticket loading, and general arcade upkeep.
• Support other locations with game setups, moves, and operational improvements as needed.
• Maintain compliance with all company policies, regulatory requirements, and safety standards.
• Perform other related duties as assigned by management

Requirements

• Ability to lift up to 50lbs. and work on your feet for extended periods
• Strong communication and team leadership skills

Experience Level

• Minimum one year of technical experience or equivalent training through classwork or previous employment.

Education Level

• High School diploma and some technical training.

About the Company

• Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences.
• With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages.
• The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks.
• Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands.
• The Company operates nearly 90 locations throughout the U.S.

Equal Opportunity

• Family Entertainment Group is an equal opportunity employer.