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About the Role

Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties. As a not-for-profit organization, we aim to achieve outstanding results for our customers based on our values: working openly and transparently, creating strong partnerships, and providing first-class customer service. This Caretaker role is crucial for providing an effective estate maintenance service that meets customer and organizational needs within our Property Services team.

Responsibilities

• Provide an effective estate maintenance service by undertaking caretaking, cleaning, basic repair, and grounds maintenance duties in accordance with local and legislative procedures.
• Provide accurate and timely information on progress and advice that is easily understood by the customer.
• Ensure accurate daily work records are completed to meet organizational standards.
• Carry out risk assessments to identify and report potential maintenance issues to ensure a safe environment.
• Support planned maintenance programs.
• Ensure tools and equipment are maintained in good condition and used in line with policies and procedures and relevant regulations.
• Report faults, hazards, and inappropriate practice promptly to ensure a safe living and working environment.
• Ensure all supplies and stocks are ordered, maintained, and stored appropriately in line with regulation and organizational procedures.
• Maintain relationships with internal and external customers.
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations.
• Escalate complaints as appropriate.
• Provide regular reports for Senior Managers regarding health and safety issues and buildings maintenance.

Requirements

• Able to demonstrate a competent level of numeracy and literacy.
• Experience in a similar role or completing similar tasks.
• Some experience of working to deadlines and prioritizing workloads.
• Practical experience of carrying out risk assessments.
• Working knowledge of Health and Safety legislation.
• Knowledge of Control of Substances Hazardous to Health (COSHH) guidelines.
• Basic communication skills for reading written instructions and updating records.
• Good interpersonal and customer care skills.
• Must hold a full valid UK driving licence to drive a company vehicle.

Skills

• Numeracy
• Literacy
• Risk assessment
• Health and Safety legislation
• COSHH guidelines
• Basic communication
• Interpersonal skills
• Customer care

Location

• East London

Work Type

• 40 hours per week
• Monday to Friday, 8am to 16:30pm

Salary/Compensations

• £29,912 - £31,486 per year
• £29,912 per annum (rising to £31,486 per annum after 12 months, subject to satisfactory performance)

Benefits

• 25 days annual leave
• Pension scheme with employer contributions
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks

About the Company

• We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation.
• We foster a diverse and inclusive culture.
• Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Equal Opportunity

• Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy.
• We encourage and welcome applications from people from diverse backgrounds to support this mission.
• We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
• Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.