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About the Role

Manage the day-to-day operations of the Group Fitness department within a specific club location, ensuring excellent management of instructors and the schedule, and providing outstanding customer service.

Responsibilities

• Manage the Group Fitness Schedule and Instructors
• Create and monitor the group fitness schedule, including communications with instructors and operations staff and Exerp management
• Collaborate with General Managers, Senior Group Fitness Managers, and Lead Instructors
• Manage the group fitness instructors: hiring, onboarding, training, motivation, and assessment
• Audit and evaluate instructors to ensure excellent instruction and adherence to class formats
• Determine instructor schedule, including changing underperforming instructors/classes
• Conduct trainings in area of expertise and general club needs
• Oversee the Day-to-Day Operations of Group Fitness Program
• Partner with the Hospitality Manager on hiring, training and scheduling associates for concierge shifts
• Provide feedback and participate in team meetings, coaching sessions, disciplinary conversations or reviews
• Cross-train associates who show readiness for concierge shifts
• Review the concierge schedule to ensure shifts meet the needs of the group fitness schedule and that the check-in process is accurate and smooth
• Be a presence at the Concierge desk to manage day-to-day operations for a few shifts per week
• Manage substitutions and on-site instructor/scheduling/customer service issues
• Oversee studio space quality, including inventory management
• Ensure the attendance report spreadsheet is updated and distributed weekly
• Coordinate with the housekeeping team and instructors to ensure all group fitness studios are prepared, cleaned, and organized
• Collaborate with General Managers and Sr. Group Fitness Director and Group Fitness Director to ensure all group fitness policies and procedures are updated and implemented
• Ensure monthly payroll and supply expenses are at or below budget
• Customer Service and Group Fitness Promotion
• Provide high-level, engaging customer service and hospitality to members
• Ensure a high level of member participation in the group fitness program
• Respond to member comments, questions, complaints, and concerns
• Help create new organization/feedback systems
• Gather and analyze member and instructor feedback on the schedule
• Collaborate with the Marketing Department
• Offer engaging, diverse, and well-organized fitness events
• Promote new classes or instructors on social media
• Publish the monthly/quarterly schedules in a timely manner
• Act as a social director, attending events that promote community, facilitate themed classes, offer floor hours for staff and members, and staff tables to increase program awareness
• Attend classes on-site and throughout the industry to stay current with trends
• Group Fitness Instruction (optional, but recommended)

Requirements

• Minimum of 2-years experience management in the fitness industry
• Customer service experience, people oriented
• Successful history of collaboration with team members, managing diverse and large staff
• Proven background in building high performing teams, with the ability to mentor and cultivate the career path of team members
• Familiar with managing a budget and staff and organizing schedules
• Must have the flexibility to work a non-traditional schedule – must have weekend, holiday and early morning/midday/late evening weekday availability

Skills

• Management
• Customer Service
• Collaboration
• Team Building
• Mentoring
• Budget Management
• Schedule Organization
• Recruiting
• Hiring
• Directing
• Training
• Communication
• Problem Solving
• Time Management
• Organizational Skills
• Follow-up Skills
• Group Fitness Instruction (preferred)
• CPR & National Certification (preferred)

Location

• New York, NY

Work Type

• Full-time

Experience Level

• 2+ years management experience in the fitness industry

Salary/Compensations

• $66,000.00 - $68,000.00 per year

Benefits

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services
• Team-Oriented Culture
• Pathways for Growth
• Purpose-Driven Work

About the Company

• Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.
• With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience.
• We are a community built on Empowerment, Purpose, Transformation, and Community.
• At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community.
• If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.