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About the Role

The General Manager is responsible for achieving sales, labor, and food cost targets for store profitability. They exercise discretion in overall store operations, including supervising and directing staff, making staffing decisions, and ensuring guest satisfaction, product quality, and safety. The role is crucial in delivering an outstanding guest experience and involves day-to-day leadership to achieve various goals.

Responsibilities

• Responsible for store meeting financial targets, including monitoring labor costs, food costs, and sales goals.
• Monitor, control, and reduce variable operating expenses.
• Manage store assets, including maintaining security and safety.
• Provide insight for cash handling and timely processing of financial reports, including making bank deposits and securing the safe.
• Monitor inventory levels, productions, waste, and unauthorized giveaways to control cost of goods without compromising product quality.
• Recruit, interview, and hire staff for the store location.
• Direct and coordinate the activities of all staff.
• Ensure uniform policy, dress code, and personal appearance standards are adhered to.
• Provide and supervise training and onboarding for all staff.
• Determine staffing needs and schedule staff, including a personal schedule.
• Provide disciplined leadership, setting clear expectations and holding the team accountable.
• Onboard, train, coach, counsel, develop, discipline, and terminate employees.
• Make employment decisions regarding hiring, promoting, demoting, and terminating.
• Recommend staff promotions and wage increases.
• Perform accurate and timely monthly physical inventory.
• Ensure accurate timekeeping for all employees.
• Review and authorize payment of invoices from vendors and suppliers.
• Direct operations to properly maintain all equipment and physical facilities.
• Direct and supervise the cleaning and maintenance of all equipment and physical facilities.
• Ensure maintenance of equipment and facilities according to manufacturer and company standards.
• Contact approved service and repair sources for necessary repairs.
• Ensure prompt completion and transmission of all required paperwork and reports.
• Maintain files relating to operations and personnel.
• Coordinate the execution of promotional, marketing, advertising, and public relations activities.
• Recommend local promotional, marketing, advertising, and public relations activities and execute approved activities.
• Recommend pricing strategies and special offers and execute as approved.
• Maintain good working relations with mall management and staff, attending meetings and participating in relevant committees.
• Perform all essential duties safely and effectively, consistent with established guidelines.
• Act as a working manager on the front line with team members.
• Perform other duties as assigned.

Requirements

• Must exercise discretion regularly and customarily in managing the overall operations of the store.
• Must supervise and direct the workforce, making staffing decisions upon approval from DM, HR, or the President of the company.
• Must be able to perform all essential duties of this position safely and effectively, consistent with the prescribed method and guidelines established by Auntie Anne’s/Cinnabon and Fresh Dining Concepts, LLC.

Location

• Garden City, NY 11530

Work Type

• Full-time

Salary/Compensations

• $75,000.00 - $75,000.00