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About the Role

As a Banking Consultant in Retail Banking, you will provide customers with a seamless banking experience by meeting their end-to-end financial needs and goals. This involves transaction activities, needs-based conversations, and educating customers on available financial solutions, including digital options. You will act as a role model and peer coach within a collaborative team, delivering exceptional customer service to ensure customer satisfaction and advocacy. Banking is evolving, and ANZ offers opportunities for learning and growth.

Responsibilities

Provide customers with a seamless branch experience by meeting their end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
Actively participate in and support bank programs and initiatives.
Take responsibility to ‘know your customer’ from a risk perspective.
Ensure compliance with ANZ and branch policies and procedures.

Requirements

Exceptional customer focus; retail experience is an advantage.
Experience in being a user and promoter of technology; working knowledge in using different digital channels is an advantage.
Ability to multi-task and highly adaptable to change and ambiguity.
Willingness to work in a collaborative team environment.
Sound understanding of compliance.
Excellent communication and interpersonal skills.
A growth mindset is at the heart of our culture; candidates with most of the listed skills are encouraged to apply.

Skills

Customer focus
Retail experience
Technology user and promoter
Digital channel usage
Multi-tasking
Adaptability to change and ambiguity
Collaboration
Compliance understanding
Communication skills
Interpersonal skills

Location

ANZ Marrickville Metro Branch Marrickville Metro Shopping Centre Marrickville NSW 2204

Work Type

Permanent
Full Time (40 hours / Weekly)

Benefits

Access to health and wellbeing services
Discounts on selected products and services from ANZ

About the Company

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
We provide a range of flexible working arrangements, so our people can 'make work, work for them'.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
We're committed to building a workplace that reflects the diversity of the communities we serve.

Equal Opportunity

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.