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About the Role

The AI & Data Office is responsible for the strategy, acquisition, evaluation, and responsible use of AI and data capabilities that power innovation and operations across Mastercard. The AI Thought Leadership team shapes Mastercard's internal and external perspective on artificial intelligence and its impact on our business, our customers, and on commerce, business, and society. The Director, AI Thought Leadership, will report to the Vice President, AI Thought Leadership and partner with AI product, engineering, and SMEs, to cultivate a unified narrative for Mastercard’s AI solutions and position.

Responsibilities

Monitor AI and data technologies landscape, their application, and industry trends to identify emerging opportunities, risks, and implications for Mastercard and its customers.
Develop original thought leadership, research, and points of view on topics such as AI adoption, trust, economy, workforce transformation, and the future of commerce.
Create flagship content including research reports, whitepapers, executive briefs, articles, presentations, keynote materials, and webinar content, building towards an AI-driven AI content studio.
Lead the end-to-end thought leadership lifecycle, including research, content development, stakeholder coordination, reviews, approvals, publication, and ongoing content refresh.
Measure the impact of thought leadership programs and continuously improve content effectiveness, audience engagement, and business outcomes.
Partner with executives and cross-functional teams across AI & Data, Products, Marketing, and Communications to deliver through leadership programs and activation through speeches, bylines, presentations, customer briefings, executive workshops, facilitation sessions, strategic discussions, and thought leadership programs.
Represent Mastercard at industry events, customer forums, analyst engagements, and external thought leadership opportunities.
Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requirements

Experience in thought leadership, market research, management consulting, technology research, journalism, publishing, editorial strategy, or a related field.
Strong understanding of artificial intelligence, machine learning, generative AI, agentic systems, data strategy, responsible AI, and enterprise AI adoption trends including evaluating emerging technologies and their business and socio-economic implications.
Track record producing high-quality research, reports, articles, or executive content and translating complex technology topics for business audiences.
Effective project and production management skills, with experience coordinating complex publications from planning through review, approval, and delivery.
Strong market research and analytical capabilities, able to synthesize large volumes of information into clear viewpoints.
Exceptional writing, editing, and storytelling abilities, and leading the use of AI tools to accelerate and amplify thought leadership work.
Experience working with senior executives, technical subject matter experts, communications and marketing.
Knowledge of payments, technology, financial services, or digital commerce preferred.
Ability to operate independently in ambiguous and rapidly evolving environments.

Skills

Artificial intelligence
Machine learning
Generative AI
Agentic systems
Data strategy
Responsible AI
Enterprise AI adoption
Emerging technologies
Project management
Production management
Market research
Analytical capabilities
Writing
Editing
Storytelling
AI tools
Payments
Technology
Financial services
Digital commerce

Location

Canada

Work Type

Full-time

Experience Level

Director

Salary/Compensations

138,000 - 221,000 CAD

Benefits

May be eligible to participate in a discretionary annual incentive program.

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Mastercard is a global technology company in the payments industry.
Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.