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About the Role

The Campus Service Manager Operations provides strategic leadership and operational oversight for key outsourced service contracts that support daily University operations. This role ensures the delivery of high-quality, cost-effective services aligned with University standards and sustainability goals, managing large-scale vendor contracts including custodial services, elevator maintenance, pest control, waste and recycling, and window washing.

Responsibilities

Manage and oversee outsourced service contracts, including custodial, elevator, pest control, waste/recycling, window washing, and other vendor-supported services.
Develop and update service-level agreements (SLAs), FS2 Standards, scopes of work, and proposal/invoice reviews.
Conduct building inspections and coordinate with internal staff, consultants, vendors, the Office of Risk Management, Legal, and regulatory authorities to ensure compliance and risk mitigation.
Serve as the primary escalation point for service issues and disruptions, coordinating corrective actions and communications among vendors and internal stakeholders.
Manage a combined annual service budget exceeding $20 million.
Oversee contract renewals, vendor proposals, service scopes, and compliance documentation.
Develop and monitor standing purchase orders, invoice coding, and work order recharges to ensure fiscal accuracy and efficiency.
Investigate and resolve financial discrepancies; maintain accurate records and reporting on vendor performance, service metrics, and financial activity.
Supervise exempt staff and coordinate daily operations in partnership with unionized and vendor workforces.
Collaborate with internal partners, including Planning, Project Management, Finance, and Procurement, to align operational services with capital and maintenance goals.
Serve as a central point of contact between Facilities Services, campus customers, and vendors.
Communicate and collaborate effectively with building managers, department directors, Registrar’s Office, Deans, and other campus leaders.
Support campus events and special projects requiring vendor coordination.
Foster strong relationships with University departments and external partners to ensure service excellence and customer satisfaction.
Develop and maintain standardized workflows for contract and invoice tracking using systems such as Oracle and Maximo.
Track vendor performance through metrics, SLAs, inspections, and reporting tools.
Conduct regular service quality reviews through inspections, customer feedback, and compliance audits.
Provide after-hours and emergency response support for facilities-related service disruptions as needed.
Works mostly independently to create and proactively maintain partnerships with clients, internal and third party service providers and other University partners in an assigned campus area.
Proactively identifies substandard conditions and services and recommends corrective actions.
Interprets needs and gaps in service to collaborate with and recommend appropriate services to colleagues and vendors.
Performs other related work as needed.

Requirements

Minimum requirements include a college or university degree in a related field.
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Valid driver’s license with the ability to pass a motor vehicle background check.
Proficiency with financial and CMMS systems such as Oracle and Maximo.
Strong understanding of service contract negotiation, vendor compliance, and performance management.
CEFP or equivalent facilities management certification.
Strong leadership and team management skills.
Excellent written and verbal communication abilities.
Advanced planning, scheduling, and analytical skills.
Effective problem-solving and decision-making abilities.
Customer service orientation with a focus on timely issue resolution.
Ability to manage multiple priorities and perform under pressure.
Proficiency in reading and interpreting contracts, blueprints, building codes, OSHA standards, and safety regulations.
Mobility and agility necessary to climb stairs and ladders, capable of high-altitude work, capable of working in restricted spaces.
Ability to move around campus to inspect buildings.
Ability to work in extreme temperatures.
Must have mechanical aptitude and manual dexterity and be physically capable of strenuous activity over extended periods of time.
Keyboarding, stooping to reach files and light lifting.

Skills

Oracle
Maximo
Service contract negotiation
Vendor compliance
Performance management
Leadership
Team management
Written communication
Verbal communication
Planning
Scheduling
Analytical skills
Problem-solving
Decision-making
Customer service
Issue resolution
Managing multiple priorities
Performing under pressure
Reading contracts
Interpreting blueprints
Building codes
OSHA standards
Safety regulations

Location

Chicago, IL

Work Type

Full-time
Exempt

Experience Level

5-7 years of work experience in a related job discipline
7–10 years of progressively responsible experience in facilities or operations management
Proven experience managing large, outsourced service contracts involving 100+ FTEs
Demonstrated success managing budgets of $10 million or more

Education Level

College or university degree in related field
Bachelor’s degree
Master’s degree in Facilities Management, Business Administration, or a related field

Salary/Compensations

$82,170.49 - $96,671.16

Benefits

Health benefits
Retirement benefits
Paid time off

About the Company

Facilities Services supports the mission of the University of Chicago through efforts to maintain and enhance the University campus and environment and provide superior client service to our community including faculty, students, staff, neighbors and visitors.
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world. We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

Equal Opportunity

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.