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About the Role

U-Haul is seeking friendly, motivated individuals for the Customer Service Representative position. This role involves being the face of U-Haul's exceptional service, assisting customers with their needs, inspecting and maintaining equipment, and using technology for dispatch and returns. The position offers on-the-job training, with opportunities to start immediately and get paid quickly.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.

Skills

• Customer service
• Equipment inspection
• Equipment maintenance
• Technology utilization
• Communication

Location

• 4021 N Interstate 35, Austin, Texas 78722 United States of America

Work Type

• On-the-job training
• Full-time

Experience Level

• Entry-level

Education Level

• High school diploma or equivalent

Salary/Compensations

• $100 hiring bonus
• $300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program

Benefits

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

About the Company

• U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness.
• Since 1945, U-Haul has been serving do-it-yourself movers and their households.
• The concept for U-Haul was generated out of need after World War II for do-it-yourself moving equipment available on a one-way, nationwide basis.
• U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it.
• Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada.
• The covered wagon of the pioneers morphed into orange U-Haul trailers, and in the process, an industry was born.

Equal Opportunity

• U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.
• Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.