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About the Role

Zurich Canada is seeking an AI Innovation Specialist to join the Data, Analytics and Artificial Intelligence team. This role will accelerate AI innovation by identifying use cases, designing proof of concepts, and partnering with stakeholders to develop scalable business solutions. You will explore how AI can improve customer, broker, employee, and operational outcomes, bringing a strong understanding of modern AI capabilities and responsible AI practices.

Responsibilities

Drive artificial intelligence innovation across the organization by identifying, shaping, and prioritizing high-value use cases with business stakeholders.
Design and deliver proof of concepts that demonstrate practical artificial intelligence opportunities, including solutions using large language models, generative artificial intelligence, automation, and intelligent workflow support.
Partner with business, data, technology, legal, compliance, risk, and security teams to move artificial intelligence ideas from discovery through experimentation, validation, and adoption.
Translate business challenges into clear artificial intelligence solution concepts, user stories, success measures, and implementation considerations.
Apply hands-on experience with artificial intelligence tools and techniques, including prompt engineering, retrieval-augmented generation concepts, model evaluation, workflow design, and rapid prototyping.
Support the development and execution of the organization’s artificial intelligence strategy by bringing forward emerging opportunities, adoption barriers, and practical recommendations.
Create clear demonstrations, prototypes, presentations, and business cases that help stakeholders understand the value, feasibility, risks, and adoption path for artificial intelligence solutions.
Champion responsible artificial intelligence practices, including appropriate governance, risk assessment, human oversight, data protection, transparency, and ethical use.
Build momentum and excitement for artificial intelligence adoption by enabling stakeholders, sharing practical examples, supporting training, and helping teams apply new capabilities in their day-to-day work.
Contribute to a collaborative, high-performing Data, Analytics and Artificial Intelligence team by sharing expertise, mentoring peers where appropriate, and helping mature the organization’s artificial intelligence innovation capability.

Requirements

Bachelors Degree and 4 or more years of experience in the Insurance or Operations area OR High School Diploma or Equivalent and 6 or more years of experience in the Insurance or Operations area OR Zurich Certified Insurance Apprentice including Associate Degree and 4 or more years of experience in the Insurance or Operations area
Project management experience

Skills

Generative artificial intelligence
Large language models
Prompt design
Automation
Workflow enablement
Responsible artificial intelligence practices
Prompt engineering
Retrieval-augmented generation concepts
Model evaluation
Workflow design
Rapid prototyping
Stakeholder engagement
Communication of AI concepts to non-technical audiences
Governance
Privacy
Human oversight
Transparency
Model limitations
Ethical use
Presentation skills
Business case development
Adoption planning
Training material development
Executive-ready recommendations
Curiosity
Learning agility
Problem solving
Staying current with emerging AI capabilities, tools, and industry trends
Project management
Managing multiple priorities
Independent work
Creating structure in ambiguous environments
Collaborative mindset
Influencing teams
Enabling teams
Energizing teams
Insurance experience
Financial services experience
Data analytics experience
Enterprise transformation experience

Location

Canada

Work Type

Hybrid

Experience Level

Senior-level
4 or more years of experience
6 or more years of experience

Education Level

Bachelors Degree
High School Diploma or Equivalent
Associate Degree

Salary/Compensations

$90,000 - $110,000

Benefits

Comprehensive health/benefits plan with varying levels of coverage
Minimum of four weeks of vacation per year
Four personal days per year
Access to a comprehensive range of training and development opportunities

About the Company

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets.
Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years.
With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets.
Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow.
Zurich North America has over 148 years of experience managing risk and supporting resilience.
We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.
Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®.
Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

Equal Opportunity

Zurich Canada is committed to pay equity.
At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB).
We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.
Our DIEB initiatives are creating an environment where everyone feels welcome.
We have a collaborative culture where diversity of thought is valued.
We value your input and strive to give our employees the tools they need to make an impact.
We care about our communities.
We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.
As a global company, Zurich recognizes the diversity of our workforce as an asset.
We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here.
Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations.
Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich.
We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition.
If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
For Zurich Canada's commitment to diversity and accessibility please click here.