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About the Role

Hanover Company is seeking an experienced Leasing Consultant for Hanover Brazos Street in Austin, TX. This property offers luxury high-rise living in Downtown Austin, close to amenities and dining. Residents enjoy a resort-style pool, coworking spaces, fitness center, and pet-friendly amenities. Homes feature floor-to-ceiling windows, gourmet kitchens, and designer finishes.

Responsibilities

• Deliver exceptional service in all interactions with prospects and residents.
• Conduct tours, answer inquiries, and guide prospective residents through the leasing process.
• Accurately manage the Entrata dashboard for timely follow-ups and interactions.
• Ensure completion and compliance of all lease documents prior to resident move-in.
• Meet or exceed expectations for secret shops, individually and as a team.
• Build and maintain marketing relationships with local businesses and organizations.
• Assist with advertising material preparation and planning.
• Maintain competitive market knowledge, including rental rates and leasing activity.
• Assist with maintaining the property's overall curb appeal.
• Conduct daily inspections of model units and tour paths.
• Identify and report any liability or maintenance issues promptly.
• Assist residents with lease renewals, transfers, and move-outs.
• Proactively contact residents for lease renewals and maintain accurate tracking.
• Plan and participate in monthly resident events.
• Support resident retention strategies through effective communication and service.
• Escalate resident concerns to the Property Manager when necessary.
• Meet social media content standards and contribute to online reputation.
• Solicit survey responses and respond to resident feedback.
• Participate in the 10 Ways to Play Like a Champion Awards Program.
• Review and respond to inquiries from the Global Support Services Team.
• Adhere to reporting schedules.
• Assist with general site operations.
• Represent the property and Hanover professionally in all interactions.
• Uphold the "Making Life Easy™" standard in service delivery.
• Adhere to Hanover’s uniform and appearance policy.
• Perform additional duties as assigned.

Requirements

• Strong customer service skills with the ability to build rapport, listen actively, and respond professionally.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Excellent attention to detail, particularly in written communication.
• Knowledge of Entrata or similar property management software preferred.
• Intermediate skill level in Microsoft Office Suite (Word, Excel, Teams).
• Positive attitude, strong interpersonal skills, and ability to work collaboratively.
• Must be able to work weekends, evenings, holidays, and flexible hours as needed.
• Must be able to communicate clearly and effectively with residents, prospects, vendors, and team members.
• Must be able to operate standard office equipment.
• Must be able to sit or stand for extended periods, walk the property in varied weather, conduct tours, and attend meetings.
• Must be able to move freely throughout the community, including climbing stairs and walking on uneven surfaces.
• Must be able to lift and carry up to 20 pounds.
• Must have the visual acuity to read documents and screens.
• Must have the manual dexterity to use a computer keyboard and handle paperwork.

Skills

• Customer service
• Communication
• Organization
• Time management
• Attention to detail
• Entrata or similar property management software
• Microsoft Office Suite (Word, Excel, Teams)
• Interpersonal skills
• Teamwork
• Social media content creation

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• Experienced

Benefits

• Competitive salaries
• Quarterly bonuses
• Upward mobility
• Paid time off (vacation, sick, holiday)
• Comprehensive medical, dental, vision, life and disability insurance plans
• Flexible spending accounts
• 401(k) with company match

About the Company

• Hanover Company offers luxury high-rise living.
• The property features a two-story amenity collection including a rooftop resort-style pool, coworking spaces, fitness center with skyline views, concierge services, and pet-friendly amenities.
• Homes include one- to three-bedroom layouts and penthouses with floor-to-ceiling windows, gourmet kitchens, spa-inspired bathrooms, and designer finishes.