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About the Role
As a Store Shift Supervisor at Pet Supplies Plus, you will be passionate about people and their pets, providing exceptional, neighborly service. You will assist neighbors in choosing products, greet regular customers, demonstrate product usage, set an example for team members, and reinforce operational procedures and performance expectations while engaging with customers.
Responsibilities
- Partner with store team leaders to learn and reinforce PSP standards and daily management routines.
- Provide leadership coverage and perform management functions up to four times a week when team leaders are offsite.
- Adhere to operational policies and procedures (cleanliness, animal care, safety and security).
- Learn and perform back office procedures, including making signs, updating price changes, and imputing cashier records.
- Participate in store recruiting, onboarding, and team member development.
- Communicate opportunities for improvement in community engagement or store performance to team leaders.
- Act as store team members when not acting as manager-on-duty or learning operational tasks.
- Perform nail trims on pets.
Requirements
- A high school diploma or GED.
- 2+ years of retail experience.
- Proficiency in Microsoft Office.
- Strong sales and customer service skills.
- Ability to operate all equipment, including a forklift.
- Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
- Ability to work flexible schedules.
- Reliable transportation.
- Must pass the drug screening (where allowed by law).
- Must be 18 years or older.
Skills
- Sales
- Customer service
- Microsoft Office
- Forklift operation
- Team leadership
- Recruiting
- Onboarding
- Team member development
- Communication
Location
- 44 states
Work Type
- Full-Time
- Flexible Schedules
Experience Level
- 2+ years of retail experience
Education Level
- High school diploma or GED
Salary/Compensations
- USD $17.50/Hr. - USD $18.50/Hr.
Benefits
- Employee Discounts
- Flexible Schedules
- Pay Increases & Pet Care Training Programs
- Promotion From Within Culture
- Medical, Dental & Vision Plans (Full-Time)
- Health Savings & Flexible Spending Accounts
- Paid Time Off (Full-Time)
About the Company
- Pet Supplies Plus focuses on making it easier to get better products for pets with over 770 locations across 44 states.
- Stores feature a streamlined design for easy navigation of a wide assortment of natural foods, hard goods, and pet services.
- Friendly, knowledgeable staff build relationships with pets and owners, offering playful store experiences.
- Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise.
- For more information, visit www.petsuppliesplus.com.
Equal Opportunity
- We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
- The company complies with applicable state and local laws governing nondiscrimination in employment.
- This policy applies to all terms and conditions of employment.