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About the Role
As a Resident & Family Experience Coordinator, you will be the main point of contact for residents and families, building relationships and coordinating care and services that enrich their daily health and well-being. You will contribute to the community culture, focusing on cultivating happiness in daily life.
Responsibilities
- Lead the resident move in, transfer, and move out process
- Provide social service work to residents living in long term care
- Collaborate closely with the leadership team to resolve concerns raised by residents & families promptly
- Coordinate resident & family satisfaction surveys and build action plans based on feedback
- Coordinate and facilitate resident care conferences
- Engage community guest speakers to conduct in-service sessions related to long term care and services
- Contribute to the development of quality improvement plans
- Conduct assigned Quality Management activities
- Prepare data analysis and trends on a quarterly basis related to resident/family feedback
Requirements
- You are compassionate and dedicated to meaningful work that supports seniors
- You have completed a College/University degree
- You are a provincially registered Social Services Worker
- You have 3 years’ experience in healthcare, social services or related sector
- You are customer focused and detailed oriented
- You can multi-task and collaborate with leaders and team members
- You exercise tact and diplomacy in working with seniors and their families
- You must be legally eligible to work in Canada or have a valid work/study permit
- You must successfully pass a Vulnerable Sector Check
Skills
- Social Services
- Care Coordination
- Customer Service
- Collaboration
- Multi-tasking
- Tact
- Diplomacy
Location
- North York
Work Type
- Permanent
- Full-Time
Experience Level
- 3 years’ experience in healthcare, social services or related sector
Education Level
- College/University degree
- Provincially registered Social Services Worker
Salary/Compensations
- $43,055 - $53,819
Benefits
- Competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth opportunities
About the Company
- Sienna Senior Living is a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences.
- We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families.
- We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.
- We empower our team members to help residents live the life they desire and deserve.
- We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.
- We are a purpose driven organization.
- We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work.
Equal Opportunity
- Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.