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About the Role

The Program Director is responsible for the overall leadership, supervision, and operation of East River House, a 42-bed OMH-licensed program. This role provides oversight of staff performance, program development, and the delivery of client-centered services while ensuring compliance with funder requirements and regulatory standards. The Program Director fosters a trauma-informed environment that recognizes the impact of life experiences on behavior and supports staff in utilizing crisis intervention and verbal de-escalation strategies to effectively manage challenging situations.

Responsibilities

Directly supervise all program staff.
Oversee the delivery of services to clients, including program admission, ongoing operations, and discharge.
Ensure all staff receive training in crisis intervention, verbal de-escalation, and trauma-informed care.
Model appropriate client interactions, recognizing that effective, client-centered care should consider an individual's life experiences and history of trauma.
Ensure the program is prepared for successful audits and reviews.
Complete monthly data collection to monitor services and trends in census, attendance, incidents, and funder outcomes.
Be available on call for 24-hour crisis intervention.
Attend meetings as requested and be willing to work evenings, nights, and/or weekends as needed.
Manage personnel activities, including hiring, shift scheduling, policy and procedure development, staff meetings, case conferences, staff training, performance evaluations, disciplinary actions, and labor-management issues.
Perform all required administrative duties, including data entry, monitoring performance measures, managing petty cash, and tracking staff attendance.
Conduct ongoing assessments of building maintenance needs and serve as a liaison with maintenance staff regarding repair requests.
Ensure the overall management of the facility, including repairs and purchasing.
Serve as a liaison with the Property Management and Maintenance Department to ensure overall compliance.
Attend staff meetings, supervision sessions, and required training.
Conduct apartment and building inspections on multiple floors, including the use of stairs.
Escort clients throughout the community using public transportation and attend off-site meetings and training as required.
Immediately report serious incidents, allegations of serious incidents, other incidents, and sensitive situations to supervisors.
Demonstrate a willingness to assist with other programs and clients as part of the overall Brooklyn Housing portfolio.
Perform other duties as assigned.

Requirements

Experience working with individuals impacted by mental health challenges, crisis intervention, and trauma-related behaviors.
Experience supervising clinical and operational staff.
Ability to work collaboratively as part of a team, adapt to changing priorities, receive feedback, and demonstrate flexibility in a fast-paced environment.
Willingness to obtain and maintain certifications in CPR, First Aid, AED, Crisis Intervention, and Naloxone administration.

Skills

Strong interpersonal communication skills
Strong organizational skills
Strong time-management skills
Strong problem-solving skills
Ability to approach challenges creatively and effectively
Spanish-speaking ability is a plus

Location

New York, NY 10035

Work Type

Full-Time
35 hours per week

Education Level

MA/MS
Master of Social Work (MSW) degree or a master’s degree in a related field required.

Salary/Compensations

$65,000.00 - $65,000.00 Hourly

About the Company

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges.
We provide individuals with the tools they need to pursue their dreams and live meaningful lives.
The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities.
As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Equal Opportunity

The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer