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About the Role
As a Case Manager with Veteran Pathways of New England, you will work closely with Veterans and service members to develop individualized stabilization plans that address housing, employment, and wellness needs. This role serves Veterans and their families across Cape Cod and Suffolk County, Massachusetts (MA), with a primary focus on outreach and client engagement in the Cape Cod area. This is a field-based position supporting Veterans across Cape Cod and Suffolk County. The role requires regular travel throughout the assigned service area based on client and program needs. This position will include regular in-person coverage at assigned VA locations supporting the service area. The position begins with an initial training period of approximately two months. This role combines direct client engagement with a significant documentation component. Case Managers are responsible for maintaining a full caseload while completing timely, accurate, and compliance-driven documentation for each client served.
Responsibilities
- Provide case management services to support housing stability.
- Develop assessments and Housing Stability Plans tailored to client needs.
- Administer Temporary Financial Assistance and connect clients with VA, state, and local benefits.
- Offer referrals to community resources and follow-up services to ensure progress.
- Conduct intake assessments to determine program eligibility and client needs.
- Provide ongoing support through planning, implementation, and evaluation of client goals.
- Advocate for clients and connect them to essential services that align with their action plans.
- Conduct outreach within assigned communities to connect with Veterans and service members in need.
- Represent Veteran Pathways of New England at local engagements and events.
- Conduct regular outreach throughout Cape Cod and Suffolk County based on program needs.
- Provide in-person presence at assigned VA locations supporting the service area as coordinated by program leadership.
- Build and maintain relationships with community partners, service providers, and Veteran support organizations.
- Maintain accurate and organized client files, including timely updates in the tracking system.
- Prepare data and narrative reports to support program evaluations.
- Ensure compliance with program requirements and deadlines.
- Manage a high volume of case documentation, including intake assessments, housing plans, case notes, and program-required reporting.
- Complete documentation in a timely and accurate manner to meet SSVF and internal compliance standards.
- Balance a dynamic caseload with significant administrative responsibilities.
Requirements
- 1–3 years of experience in case management, housing support, Veteran services, social services, behavioral health, outreach, or another closely related human services field.
- Ability to work independently and collaboratively with Veterans, service members, and at-risk populations.
- Ability to manage a caseload, maintain organized client records, and complete timely, accurate documentation in a compliance-driven environment.
- Reliable transportation and a valid driver’s license are required.
- Ability to complete the initial training period, which may be conducted in-person, remotely, or through a combination of both depending on operational needs.
- Must be able to effectively engage with Veterans and service members throughout the community.
- Must pass a background check.
Skills
- Strong organizational skills
- Strong communication skills
- Strong problem-solving skills
- Experience with homelessness prevention
- Experience with rapid re-housing
- Experience with housing stabilization
- Experience with SSVF
- Experience with VA programs
- Experience with transitional support services
- Experience using HMIS or similar case management/data systems
- Demonstrated passion for serving Veterans and helping remove barriers to housing and stability.
- Strong analytical skills
- Flexibility
- Adaptability in changing environments
Location
- Cape Cod & Suffolk County, MA
Work Type
- Full Time
- Field-based
- Hybrid
Experience Level
- 1-3 years
Education Level
- Associate or Bachelor’s degree in Social Work, Human Services, Public Health, or a related field preferred
- Equivalent directly related experience may be considered in place of formal education.
Salary/Compensations
- $55,000.00 - $58,000.00
Benefits
- Meaningful work directly supporting Veterans and their families.
- Comprehensive health and dental benefits package.
- 403(b) retirement plan.
- Generous Paid Time Off (PTO) policy, including holidays.
- Opportunities for training and professional development.
About the Company
- Veteran Pathways of New England is committed to building a team that reflects the communities we serve.
Equal Opportunity
- Veteran Pathways of New England is an Equal Opportunity Employer.
- Veterans, individuals with disabilities, and candidates from all backgrounds are welcome and encouraged to apply.