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About the Role
Assists delivery drivers with customer orders, including loading and off-loading product, interfacing with customers, and ensuring all safety procedures and practices are followed and maintained. This role does not require or allow the operation of a company or rental vehicle.
Responsibilities
- Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
- Inspects deliveries prior to load to ensure customer orders are accurate and free of damage.
- Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment.
- Makes customer calls before and during delivery.
- Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
- Relays escalated customer concerns to distribution center leadership.
- Provides exceptional customer service by being polite and professional during deliveries.
- Performs general warehouse duties as needed.
Requirements
- Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
- Prior delivery assistant experience in a similar industry.
- 1+ years of experience operating material handling equipment.
- 0-2 years of experience in area of responsibility.
Work Type
- full-time
Experience Level
- 0-2 years
Education Level
- HS Diploma or GED strongly preferred
About the Company
- We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Opportunity
- HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.