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About the Role

As a Financial Service Representative, you will be at the heart of our customer experience, delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This role offers a chance to grow your career, make a difference, and be rewarded for your success.

Responsibilities

• Deliver exceptional service by providing outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive sales growth by using consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage customers by managing inbound calls with confidence and making proactive outbound calls to attract new business and promote our offerings.
• Support delinquency management by collaborating with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and grow by participating in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure compliance by following all regulatory guidelines and company policies to protect customer information and company assets.

Requirements

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required.

Skills

• Customer Service
• Loans
• Financial Services
• Lending
• Sales
• Collections

Location

• 18 Hook Ave, Unit 100, Toronto, ON M6P 1T4

Work Type

• Onsite
• Full-time

Experience Level

• Entry Level

Education Level

• High School diploma or equivalent required; college coursework or degree is a plus.

Salary/Compensations

• $19.00 - $25.00 per hour

Benefits

• Paid time off
• Health benefits
• Basic life insurance
• Disability coverage
• Optional voluntary life benefits
• RRSP/DPSP program participation with company matching contributions after three months
• Employee Assistance Program
• Emergency Relief Fund
• Attain4All
• Tuition Reimbursement
• Leadership Development Programs
• Potential to earn through the Monthly Bonus Program

About the Company

• LendDirect, a proud member of the Attain Finance family, brings over 50 years of expertise in providing credit solutions across the U.S. and Canada.
• Attain Finance's portfolio includes distinguished brands like Cash Money®, LendDirect®, and Heights Finance.
• We are a leading consumer credit lender that thrives on innovation and collaboration.

Equal Opportunity

• Attain Finance is committed to a policy of providing equal employment opportunity to all qualified employees and applicants.
• We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.
• We do not discriminate based on any other characteristic protected by applicable state/provincial or local law.
• Attain Finance provides reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law.