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About the Role

The Retail Store Manager is vital to delivering a distinctive shopping experience by managing, maintaining, and supervising day-to-day retail operations activities at the store location.

Responsibilities

• Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
• Coach team members and provide positive and constructive feedback for professional growth.
• Train all team members on work procedures and policies.
• Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance.
• Assist in building a weekly staff schedule that complies with labor policies.
• Be accessible and responsive to all team member questions, suggestions, and concerns, and help resolve conflicts.
• Achieve high retention of top talent and high team engagement scores.
• Lead by example and work with staff to deal with any circumstances that may arise in a high-volume retail store.
• Own all customer feedback and provide customer/patient complaint resolution in coordination with head office procedures.
• Provide complaint resolution to ensure satisfaction of all customers and patients.
• Utilize customer and team member feedback to implement changes to improve the customer experience.
• Execute Cannabis selling strategies through collaboration with marketing related to incentives, displays, internal and external promotion.
• Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.
• View sales reports and communicate with the team to identify sales trends and potential inventory requirements.
• Track all employee and store sales daily to ensure optimal performance.
• Analyze core metrics to better understand store performance in order to beat and exceed goals.
• Utilize approved employee incentives to drive sales and boost morale.
• Meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews.
• Maintain store compliance with all local, state and federal regulations.
• Organize and communicate all required reporting, paperwork, and state tracking system recording.
• Assist AGCO with inventory, sales, and compliance audits.
• Perform all daily opening and closing procedures.
• Implement and oversee security, reporting and cash management procedures related to opening and closing the store.
• Make schedules for staff and work on creating a sound work environment.
• Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
• Ensure that the sales floor is adequately stocked at all times.
• Keep track of all expiring products and promote sales as needed.
• Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations.
• Ensure all expired/damaged/returned product is logged and disposed of according to regulations.
• Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices.
• Provide daily correspondence via email and manager’s log, with the team members as needed.
• Comply with all HR policies, including confidentiality and non-disclosures.
• Maintain a clean and organized work environment.

Requirements

• Proficiency in Microsoft Office.
• Experience with process management, team problem solving, and inventory control.
• AGCO CannSell license required.
• Clean police record check.
• 5-6+ years of management experience in retail.
• Have a valid Cannabis Retail Store Manager license or ability to obtain one.
• A valid First Aid certification is considered an asset.
• Sound knowledge of Cannabis plants and different strains of Cannabis.
• Knowledge of standards of Cannabis Retail stores set by AGCO.
• Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must!
• Achievement-oriented and hardworking.
• Must successfully pass an extensive background check.
• Organized, flexible, and empathetic.
• Detail-oriented and proactive.
• Excellent leadership and management skills.
• Strong time management and prioritization skills.
• Ability to multi-task in a fast-paced, high-volume environment.
• Strong communicator who can present ideas clearly.
• Strong problem solving and decision-making skills.
• Entrepreneurial, collaborative, and extremely positive attitude.
• Knowledgeable about the cannabis industry and its policies and laws.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different location.

Skills

• Microsoft Office
• Process management
• Team problem solving
• Inventory control
• CannSell license
• Cannabis plant knowledge
• Cannabis strain knowledge
• Cannabis retail standards
• Cannabis retail laws and regulations
• Leadership
• Management
• Time management
• Prioritization
• Multi-tasking
• Communication
• Problem solving
• Decision-making
• Entrepreneurial mindset
• Collaboration
• Positive attitude
• Cannabis industry knowledge
• Cannabis industry policies
• Cannabis industry laws

Location

• Unit C, 1294 Fanshawe Park Road East Fanshawe East, London, Ontario N5X 3Z8 Canada

Work Type

• Full-time
• Permanent

Experience Level

• 5-6+ years of management experience in retail

Salary/Compensations

• $50,000 CAD and above annually

Benefits

• Unlimited bonus earning potential

About the Company

• High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count.
• High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis.
• Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.
• Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.
• Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.
• High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50.
• High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.
• To discover the full impact of High Tide, visit www.hightideinc.com.