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About the Role

The Client Operations Services & Legal Project Management team thrives on change, residing at the intersection of process improvement, technology, data storytelling, client service and legal practice. Our mission is to strengthen Ropes & Gray's client relationships and optimize the delivery of legal services by developing innovative tools and processes that drive efficiency and meet our clients' evolving priorities. The manager provides guidance on matter management best practices and tools, ensuring client relationships are supported and matters are executed efficiently.

Responsibilities

Develop a strong understanding of one or more of the firm’s practices, including its strategic priorities, areas of legal focus, major clients and challenges; align support and service delivery with practice priorities.
Lead client relationship and practice group support with the help of the team's senior analysts and analysts, and by leveraging the technical expertise of the team’s Infrastructure team.
Collaborate with the partners who lead client relationships and with clients' legal department staff; design and implement processes and tools that address clients' priorities and enhance the client relationship.
Develop, maintain and enhance a portfolio of practice-specific resources that help lawyers identify and communicate to clients the cost and scope of legal work, spot risks for cost overruns, monitor run rate and leverage the firm’s technology and knowledge resources to optimize legal service delivery.
Apply and advocate for legal project management best practices including scoping, budgeting, progress reporting, team and client communication and efficiency (including the application of technology and alternative staffing).
Establish and partner with a network of peers in Finance, Business Development, Practice Development, Knowledge Management and other staff support teams to design and deliver innovative solutions to lawyers and clients and facilitate process improvement.
Use team technology platforms and apply effective data storytelling techniques to help attorneys optimize matter management and answer clients' questions; analyze financial metrics and data, and use it to raise issues and make recommendations to lawyers.

Requirements

Able to maintain strict confidentiality of the firm's internal and personnel affairs and client information.
Understands ethics of position including rules of legal ethics in regards to confidentiality, billing and client representation and advocacy.
Able to build relationships, influence and foster a collaborative approach with internal clients across practice groups and with all departments and levels of the organization.
Can effectively convey solutions to stakeholders, explaining results within a legal project management framework and achieving buy-in from legal teams.
Able to effectively work in a multi-office environment and a culturally and educationally diverse environment.
Must be flexible to meet the demands of working at a global law firm and available for travel.
At least 7 years of experience working in a law firm, corporate legal department, financial institution or other large complex organization is required; professional services experience is preferred.
Exceptional client service orientation with financial acumen.
Demonstrated experience in leading teams and creative problem-solving.
Strong business analytics, critical thinking, trouble-shooting, problem-solving and project management skills.

Skills

Process improvement
Technology
Data storytelling
Client service
Legal project management
Matter management
Scoping
Budgeting
Data analysis
Financial metrics
Business analytics
Critical thinking
Trouble-shooting
Problem-solving
Project management

Location

Boston
Chicago
Dublin
Hong Kong
London
Los Angeles
Milan
New York
Paris
San Francisco
Seoul
Shanghai
Silicon Valley
Singapore
Tokyo
Washington, D.C.

Work Type

Hybrid

Experience Level

7+ years of experience

Education Level

Bachelor's degree required
J.D. or MBA preferred

Salary/Compensations

San Francisco: $145,800 - $222,350

Benefits

Comprehensive health and well-being benefits
Personal and professional development
Career growth opportunities
Collegial and supportive culture
Discretionary bonus based on performance

About the Company

Ropes & Gray is a preeminent global law firm.
The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years.
The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government.
The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Equal Opportunity

Ropes & Gray is an equal opportunity employer.