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About the Role

Reporting to the Senior Manager, Technical Advisors & Labs, the Technical Advisor will provide technical support to the teams at the Toronto Maintenance Centre. The incumbent will be responsible for monitoring rolling stock performance and identifying/documenting reliability and safety-related issues.

Responsibilities

• Act as a subject matter expert for first- and second-level technical failures, supporting maintenance personnel in areas related to locomotives and passenger rail cars.
• Ensure knowledge transfer and provide coaching to Mechanical and Maintenance Services teams.
• Manage technical failures that could jeopardize train departures, resolving issues within short timeframes.
• Review train delays, document Wi-Tronix data, and record defects in virtual logbooks.
• Support the Mechanical and Maintenance management team in prioritizing defects and estimating repair times.
• Apply technical expertise to improve rolling stock conditions and propose enhancements to the Engineering team.
• Monitor recurring defects, document root causes, and recommend corrective solutions with Mechanical and Maintenance teams.
• Lead discussions to encourage idea sharing for problem resolution and propose innovative solutions.
• Perform validation activities on equipment for prototype design by the Engineering team.

Requirements

• Technical diploma (DEC or AEC) or electrical or mechanical certification (or equivalent).
• Minimum of eight (8) years of work experience with railway equipment or equivalent.
• Minimum of two (2) years of experience as a Technical Advisor (considered an asset).
• Good knowledge of Microsoft Office, including Word and Excel.
• Knowledge of Microsoft Teams, Wi-Tronix, QUADS, Railigent, and Maximo (considered an asset).
• May be required to travel to support equipment located on the road or at another maintenance center.
• Night shift.
• Teamwork: Leads the team toward the achievement of objectives.
• Collective learning: Mentors maintenance personnel and provides guidance on a wide range of topics.
• Accountability: Makes decisions to address issues with a significant impact on operations.
• Flexibility: May be required to travel or work different shifts.
• Results-driven approach: Manages and prioritizes support requests and works independently to resolve complex problems.
• Communication skills: Uses appropriate communication methods to foster a dynamic and collaborative working environment with diverse teams.
• Problem-solving and decision-making: Works effectively with colleagues from other disciplines to identify solutions.

Skills

• Technical expertise
• Problem-solving
• Communication
• Teamwork
• Mentoring
• Decision-making
• Microsoft Office
• Microsoft Teams
• Wi-Tronix
• QUADS
• Railigent
• Maximo

Location

• Toronto Maintenance Centre

Work Type

• Permanent
• Full-time
• Night shift
• May be required to travel

Experience Level

• Minimum of eight (8) years of work experience with railway equipment or equivalent
• Minimum of two (2) years of experience as a Technical Advisor (considered an asset)

Education Level

• Technical diploma (DEC or AEC) or electrical or mechanical certification (or equivalent)

Salary/Compensations

• $83,281 - $97,978

About the Company

• VIA Rail is carrying out ambitious projects to modernize its services and infrastructure, including a new train fleet and infrastructure improvements.
• Working for VIA Rail is being part of a collective effort in sustainable mobility.
• Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!

Equal Opportunity

• VIA Rail is proud to be an employment-equity employer and strives to form teams that reflect the diversity of Canadian society.
• We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued.
• If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.