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About the Role

A well-established international company specializing in premium water and wellness products is seeking a friendly and customer-focused Sales Support / Customer Support Associate to join its New York branch. In this on-site role, you will assist customers with product inquiries, provide information about products and services, conduct product demonstrations, and support daily sales and branch operations. Training will be provided, making this an excellent opportunity for someone seeking stable, long-term employment with a growing company.

Responsibilities

Welcome customers and provide exceptional customer service
Answer questions about products and services
Assist customers throughout the purchasing process
Support on-site sales activities
Conduct product demonstrations and explain product features and benefits
Build strong relationships with customers to encourage repeat business
Maintain an organized, clean, and visually appealing showroom
Process sales transactions using the POS (Point-of-Sale) system
Maintain accurate sales records and customer information
Prepare basic sales reports as needed
Collaborate with team members to support daily branch operations
Perform additional administrative and customer support duties as assigned

Requirements

Friendly, outgoing, and customer-oriented personality
Strong communication and interpersonal skills
Professional attitude with excellent customer service skills
Basic computer skills
Ability to stand for extended periods
Ability to lift up to approximately 30 lbs.
Must be available to work on Saturdays
Must be interested in long-term employment
Bilingual or trilingual candidates (English plus another language) are highly preferred.
Previous retail sales, showroom, customer service, or sales support experience
Experience using POS (Point-of-Sale) systems
Experience working in a multicultural environment
Interest in health, wellness, or consumer products

Skills

Communication skills
Interpersonal skills
Customer service skills
Basic computer skills
POS (Point-of-Sale) system usage

Location

Astoria, NY 11106

Work Type

Full-Time
On-site

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$18.00–$20.00 per hour (DOE)

Benefits

Medical, Dental & Vision Insurance
Flexible Spending Account (FSA)
Group Life & AD&D Insurance
Voluntary Life & AD&D Insurance
Long-Term Disability Coverage
Pet Discount Plan
10 Paid Holidays per Year
Paid Vacation
401(k) Plan (Traditional & Roth Options)

About the Company

A well-established international company specializing in premium water and wellness products.