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About the Role

We are hiring a Workplace Technology/SaaS Engineer to own our Atlassian environment and run the SaaS and identity platforms our employees depend on every day. This is a hands-on engineering role focused on configuring platforms, writing automation, implementing AI, and improving system connectivity. You will design, build, and maintain service desks, workflows, and automation, and manage the identity layer for access control.

Responsibilities

Administer the full Atlassian suite with a primary focus on Jira Service Management, including building and maintaining service desks, request types, queues, SLAs, automation rules, and approval workflows.
Design JSM workflows that match team operations and reduce manual steps through automation.
Own Entra ID administration, managing users, groups, conditional access policies, app registrations, and role assignments.
Administer the company SaaS stack, including Slack, Google Workspace, Microsoft 365, Jamf, Zoom, and Lumos.
Build automations to connect systems using tools like N8N and AI such as Claude for routine request resolution.
Manage end-to-end joiner, mover, and leaver processes, ensuring timely provisioning and deprovisioning and clean access.
Partner with Security on access reviews, least-privilege enforcement, and audit readiness.
Write and maintain system documentation for team support.
Track and resolve platform issues, and improve system reliability over time.

Requirements

5+ years administering the Atlassian suite, with deep hands-on experience in Jira Service Management (service desk setup, complex workflows, SLAs, and automation).
Strong Entra ID administration experience: conditional access, groups, app registrations, and identity governance.
Strong knowledge of SCIM provisioning and identity flow into SaaS applications.
Experience administering several of the following: Slack, Google Workspace, Microsoft 365, Jamf, Zoom, Lumos.
Comfort building automation.
Strong documentation skills.
Support for both macOS and Windows environments.
Familiarity with ITIL practices and Agile project management.
A bias toward automating repetitive work instead of doing it by hand.

Skills

Jira Service Management
Entra ID administration
SCIM provisioning
Slack
Google Workspace
Microsoft 365
Jamf
Zoom
Lumos
N8N
Claude
Automation
Scripting
macOS
Windows
ITIL
Agile project management

Location

NYC Office

Work Type

Hybrid

Experience Level

5+ years

Salary/Compensations

$130k-$150k

Benefits

Unlimited paid time off
401k with company matching and no vesting period
Annual bonuses
Generous medical plan
Paid parental leave

About the Company

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today.
We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture.
We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen.
Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world, and Ad Age’s Data & Insights Agency of the year for the second year in a row.
Our client partnerships span leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories.
We have earned additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday’s Most Innovative Media Agency.
We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large.

Equal Opportunity

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.