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About the Role

As a Sales Supervisor, you will create outstanding client experiences, mentor your team to achieve excellence, and build meaningful relationships with clients. You will reinforce our branded customer service, lead sales and service initiatives, and educate customers about our products. You will also assist with back-of-house processes and contribute to store efficiency. This role offers an excellent opportunity for leadership growth within SMCP.

Responsibilities

Lead by example, setting the standard for clienteling and customer service.
Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.
Foster a high-performing, motivated team culture.
Build strong client relationships through personalized service and follow-ups.
Provide expert styling guidance to create an exceptional shopping experience.
Achieve personal sales targets while driving overall team performance.
Maintain selling floor standards to ensure a visually appealing and organized store.
Oversee product replenishment, keeping inventory aligned with demand.
Handle customer concerns professionally, turning challenges into positive experiences.
Support back-of-house processes, including cash handling and KPI tracking.
Assist with opening/closing procedures to ensure smooth daily operations.
Drive sales and KPI success by fostering a results-driven environment.

Requirements

1-2 years of sales or service experience, preferably with some supervisory background.
Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
A natural leader—confident, inspiring, and eager to mentor others.
A strong communicator—friendly, outgoing, and persuasive.
Social media savvy (a plus, but not required).
Adaptable and flexible with scheduling to meet business needs.
Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
Flexible availability, including evenings, weekends, and holidays, is required.

Skills

Clienteling
Customer service
Selling skills
Service techniques
Product knowledge
Team motivation
Relationship building
Styling
Sales performance
Store operations
Inventory management
Customer relations
Cash handling
KPI tracking
Communication
Leadership
Mentoring

Location

Woodbury, New York

Work Type

Full-time

Experience Level

1-2 years of sales or service experience
Supervisory background

Salary/Compensations

$22—$24.50 USD per hour

Benefits

Competitive base hourly pay
Individual commission
Sales incentives
50% shopping discount
Seasonal wardrobe offering
Cell phone contribution
Health insurance
Dental insurance
Life insurance
Disability coverage
Employer-matched 401(k)
Paid time off (vacation, sick time, holidays)
Paid parental leave
Pet benefits
Employee Assistance Program (EAP)
MAVEN Family Planning
Product knowledge training
Industry insights
Retail Stylist Program
Mentorship
Professional development support

About the Company

SMCP embodies Parisian elegance with brands Sandro and Maje, focusing on accessible luxury, high-fashion designs, and sustainability.
Operates in over 47 countries with financial stability and growth.
Fosters a culture of engagement, inclusivity, and corporate social responsibility.
Aims to meet ambitious sustainability goals by 2030.
Collections blend casual elegance and evening sophistication.
A forward-thinking company where innovation and sustainability converge.
Prioritizes internal mobility.
Offers a culture that fosters creativity, engagement, and career opportunities.
Blends timeless Parisian style with a contemporary edge.
Focuses on growth, stability, and engagement.