Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Housing Worker provides direct support to individuals accessing CONC’s Hostel and Drop-In services, helping them find and maintain safe, sustainable housing. This role involves collaborative case management and outreach to landlords and community partners, working closely with internal teams to deliver integrated, client-centered housing solutions.
Responsibilities
- Assess client needs and develop personalized short- and long-term plans of care.
- Deliver one-on-one housing support, including landlord outreach and securing permanent housing.
- Provide housing-focused case management to address barriers and promote housing stability.
- Conduct mediation and eviction prevention interventions as required.
- Coordinate supports across internal teams (Health & Wellness, Life Management, Income Security).
- Build relationships with landlords, property managers, and housing providers.
- Develop and maintain a landlord inventory and community housing partnerships.
- Promote housing opportunities within the shelter and drop-in settings.
- Offer system navigation and advocacy support related to housing, social assistance, and tenancy rights.
- Support clients in developing self-advocacy and independent living skills.
- Train and support new staff, students, and volunteers as assigned.
- Maintain complete and timely documentation, including physical files and electronic housing reports.
- Participate in relevant meetings, community tenancy forums, and internal committees.
- Assist with front desk coverage and floor support as needed during staff shortages.
- Adhere to all CONC policies including confidentiality, code of conduct, and hostel standards.
- Attend required staff training and development opportunities.
Requirements
- Minimum 2 years’ experience providing housing, advocacy, and/or case management support.
- Strong knowledge of Toronto’s housing system, landlord-tenant law, and community resources.
- Experience with eviction prevention, housing outreach, and mediation.
- Ability to engage individuals with complex needs, including mental health, addictions, and criminal justice involvement.
- Effective interpersonal, written, and verbal communication skills.
- Demonstrated ability to work collaboratively in an interdisciplinary team.
- Conflict resolution and crisis intervention training preferred.
- Proficiency in MS Office and client documentation systems.
- Strong organizational skills and professional boundaries.
Skills
- Housing support
- Case management
- Landlord outreach
- Mediation
- Eviction prevention
- Interpersonal communication
- Written communication
- Verbal communication
- Collaboration
- Conflict resolution
- Crisis intervention
- MS Office proficiency
- Client documentation systems
- Organizational skills
- Professional boundaries
Location
- Toronto
Work Type
- Full-time
- Unionized position
- Monday to Friday 9 am to 5 pm (initially)
- Sunday to Thursday 9am to 5 pm (after probation)
Experience Level
- Minimum 2 years’ experience
Education Level
- Diploma or degree in social work, community services, or a related field.
About the Company
- Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.
- Our work is rooted in dignity, respect, and a commitment to meeting people where they are.
- We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.
Equal Opportunity
- CONC is committed to equity, diversity, and inclusion in our workplace.
- We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.
- Accommodation is available upon request throughout the recruitment process.