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About the Role

ABC Home & Commercial Services is seeking a professional, detail-oriented individual to handle a wide variety of customer calls for specific departments (Pest or Mechanical). The role involves accommodating current or new customers, technicians, and service managers.

Responsibilities

• Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
• Provide timely and accurate information to incoming customer requests.
• Schedule service appointments.
• Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns.
• Resolve service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
• Maintain customer records by immediately updating account information.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a professional attitude at all times with customers, fellow employees and supervisors.

Requirements

• Minimum of 1 year of experience in customer service, scheduling, or call center services required.
• Bonus points if experience is in any of the following services: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing).
• Must be able to adhere to company policies and procedures.
• Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
• Ability to sit for long periods of time.
• Willing to work a minimum of 1 Saturday per month (rotate with your Team).
• During training, must be able to train in the office for 3 - 6 months.
• Must complete a Predictive Index Assessment as a required part of the application process.

Skills

• Cooperative, accommodating and patient demeanor.
• Ability to be consistent with repetitive work.
• Supportive and always willing to help.
• Ability to organize tasks and workload consistently throughout the day.
• Excellent interpersonal and communication skills.
• High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
• Excellent written communication skills, including spelling and punctuation.
• Bilingual is a plus.
• Collaborative team player.

Location

• Austin, TX

Work Type

• Hybrid schedule potential after 3-6 months of training
• Onsite training required for 3-6 months

Experience Level

• 1 year of customer service, scheduling, or call center services experience

Salary/Compensations

• $18 to $21 an hour

Benefits

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
• Additional compensation for promoting and referring our services (Lead Now Program).
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership

About the Company

• ABC Home & Commercial Services is a family-owned business with 75 years of history and over 1,000+ employees serving Central and South Texas.
• Dedicated to service and excellence, fulfilling commitments, serving others, and supporting families.

Equal Opportunity

• ABC is an Equal Opportunity Employer.
• Participates in the E-verify (I9) program.
• Conducts a thorough Background check and pre-employment drug screening.
• WPM test will be conducted for CSR positions.
• As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals.
• Will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.