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About the Role

The Color & Curl Concierge / Colour & Curl Specialist is a key role demonstrating industry expertise in color, talent development, technical skills, social media, business, and selling. This role focuses on driving the color & curl business through customer retention, relationship building, market analysis, and providing expert consulting services.

Responsibilities

• Create increased customer retention and loyalty.
• Build lasting relationships and drive behaviors that grow brand awareness and hair color market share.
• Use market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, and conduct product education in-store and virtually.
• Provide color & curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.
• Determine customer color and care related needs and offer professional advice and recommendations.
• Communicate upward and cross-functionally regarding calls, visits, orders, sales progress, follow-up plans, and assistance needed.
• Ensure customer concerns and questions are resolved in a timely, appropriate, and effective manner.
• Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques.
• Stay informed regarding emerging trends, adapt to market changes, build industry knowledge, and adapt personal sales techniques.
• Ensure all store opening and closing procedures are performed correctly.
• Make bank deposits and complete cash handling or other monetary transactions.
• Demonstrate company culture values and adhere to the company code of ethics and behavior.

Requirements

• One year retail or other sales-focused experience.
• Licensed cosmetologist highly preferred in US and Canada.
• Reliable transportation to effectively service designated store and market.
• Ability to travel to shows and/or sales meetings a minimum of 3 times a year.
• Strong business acumen and ability to read, interpret, and action on pertinent sales reporting.
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.
• Strong knowledge of POS applications.
• Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms.
• Commitment to working scheduled hours and flexibility to work additional hours based on changing business needs.
• May be required to work in other stores and in the field at times.
• Strong time management and organization skills.
• Ability to manage multiple projects at once.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills, at all levels within and outside the organization.
• Must pass Color Certification Test within 60 days of hire to remain in position.
• Work environment involves everyday risks or discomforts which require normal safety precautions.
• Verify identity and eligibility to work in the United States.
• Complete required employment eligibility verification form upon hire.

Skills

• Color expertise
• Curl/texture expertise
• Talent development
• Technical skills
• Social media skills
• Business skills
• Selling skills
• Customer retention
• Relationship building
• Brand awareness
• Market share growth
• Market analysis
• Product sales
• New product introduction
• Customer service
• Product education
• Consulting services
• Merchandising
• Store signage
• Display techniques
• Trend awareness
• Market adaptability
• Sales techniques
• Store opening and closing procedures
• Bank deposits
• Cash handling
• Monetary transactions
• Computer proficiency
• iPad proficiency
• Mobile device proficiency
• Social media platform proficiency
• Time management
• Organization skills
• Project management
• Professional image presentation
• Positive public interaction
• Written communication
• Verbal communication

Location

• In-store
• Virtually
• Field

Work Type

• Retail
• Sales
• Full-time

Experience Level

• One year retail or other sales-focused experience

Education Level

• Licensed cosmetologist highly preferred

Benefits

• Generous product discount
• Free sample products
• Great education regarding products through guided learning and certification courses
• Ample opportunity for growth
• Medical (potential)
• Dental (potential)
• Vision (potential)
• 401k (potential)
• Vacation time (potential)
• Sick time (potential)
• Holiday time (potential)

About the Company

• Sally Beauty Holdings finds beauty in diversity.
• Inclusivity and self-expression fuel innovation and growth.
• SBH, Inc. is an Equal Opportunity Employer.

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.