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About the Role

Airport Customer Experience Specialists (ACES) provide essential services to travelers, including ground transportation information, baggage assistance, and support for passengers with disabilities, ensuring a pleasant and convenient travel experience. They also act as the "eyes and ears" of management, promptly reporting issues within the airport environment.

Responsibilities

• Maintain high visibility in specified airport areas to engage with travelers and offer assistance.
• Proactively offer assistance using company-issued iPads for navigation and information.
• Assist persons with disabilities, including those using wheelchairs or other mobility devices.
• Provide information on transportation options such as taxis, ride-share, parking, and rental cars.
• Report unwanted behaviors and unsafe conditions to management and authorities.
• Serve as a deterrent to unwanted activity through a visible uniformed presence.
• Maintain a friendly and positive environment in compliance with all standards.
• Respond to emergency situations following established protocols.
• Report all activities and metrics using a smart device.
• Perform other duties as assigned.

Requirements

• Must have at least one year of experience in hospitality or customer service.
• Must be at least 18 years old.
• Must have a High School Diploma or GED.
• Must have excellent communication skills with the ability to speak, read, and write English.
• Must have the physical capacity to stand and walk continuously during shifts.
• Must be able to work in station platforms in all conditions with provided inclement weather gear.

Skills

• Customer service
• Communication skills
• Basic report writing

Location

• Airport terminals
• Adjacent assigned areas

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or GED

Benefits

• Medical insurance with available FSA and/or HSA
• Dental insurance
• Vision insurance
• Short-Term Disability insurance
• Long-Term Disability insurance
• Life insurance
• Accidental Death and Dismemberment insurance
• Critical Illness insurance
• Accident insurance
• Vacation time
• Sick Time
• Paid Time Off (PTO) where required by local requirements and contract agreements
• Paid Leave where required by law
• Holidays where required by contract agreement
• Floating Holidays where required by contract agreement
• Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA)
• Jury Duty pay where required by law
• Employee Recognition Awards
• Employee Referral Bonus Program (hourly employees only)
• 401K Retirement Savings Plan
• Union benefits may be available

About the Company

• Block by Block is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity

• Block by Block is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.