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About the Role

The IT Applications & Support Administrator II is a mid-level technical specialist responsible for the administration and lifecycle management of business-critical SaaS and enterprise applications, alongside managing the IT service desk queue and escalated technical support. This role supports a macOS-first environment and prepares for a dual-platform (Windows) environment, utilizing scripting and automation to streamline tasks.

Responsibilities

Serve as the functional administrator and primary point of contact for core business applications including Microsoft 365, Google Workspace, Ironclad, Asana, Jira, Confluence, and other approved SaaS tools.
Develop deep working knowledge of each platform’s workflow and automation capabilities to act as the internal SME for workflow design, configuration, and optimization.
Own escalations related to workflow design and automation failures across managed applications, diagnosing root cause and implementing fixes or configuration changes.
Handle customization requests from end users and business teams, ensuring changes follow IT governance and change management standards.
Maintain scripting and automation to extend application capabilities and reduce manual effort including API-based integrations, user provisioning scripts, and license reporting automation.
Manage end-to-end application user lifecycle: provisioning, deprovisioning, role assignments, license allocation, and periodic access reviews.
Track and optimize software licensing across the portfolio ensuring compliance, identifying unused licenses, and managing renewal timelines.
Create and maintain application runbooks, workflow documentation, SOPs, and knowledge base articles.
Package and deploy software applications to Apple devices using JAMF Pro.
Administer the JAMF Pro environment as the primary MDM platform for the current macOS and iOS device fleet.
Support the organization’s planned Windows endpoint rollout by building proficiency in Microsoft Intune.
Create and maintain configuration profiles, policies, and scripts for automated device enrollment, security hardening, and software deployment.
Manage device inventory, asset records, and compliance reporting within MDM platforms.
Package and deploy applications via JAMF Self Service and Intune Company Portal.
Proactively monitor MDM server and connector health; troubleshoot enrollment or policy application failures.
Manage and triage the EUS ticket queue in ServiceNow, ensuring timely resolution, SLA adherence, and accurate categorization of all incoming requests.
Develop broad and current working knowledge of all end user tools in the organization’s application portfolio to effectively diagnose and resolve application-layer issues.
Provide Tier 2 technical support for hardware and software issues across macOS and Windows, both remotely and in-person.
Own end user escalations that involve application workflow or configuration challenges.
Identify when issues exceed Tier 2 scope and escalate to the IT Infrastructure team or appropriate Tier 3 teams with clear documentation.
Assist end users with account setup, password resets, MFA enrollment, and access provisioning.
Enforce endpoint security policies including FileVault/BitLocker encryption, OS hardening, and firewall configuration across managed devices.
Conduct periodic device compliance audits and remediate non-compliant endpoints.
Respond to security alerts from MDM or other tools impacting end user devices or applications.
Collaborate with the Security team to ensure endpoint and application configurations meet organizational policies and regulatory standards.
Coordinate with vendors and managed service providers for application support cases, licensing renewals, and contract queries.
Assist the Manager, EUS with procurement requests for software, peripherals, and end user hardware.
Maintain asset inventory and refresh cycle tracking for end user devices.

Requirements

Proficiency in JAMF Pro for macOS/iOS fleet management.
Working knowledge of or willingness to develop Microsoft Intune skills.
Demonstrated experience administering a broad SaaS application portfolio including user lifecycle management and license governance.
Working knowledge of scripting for automation: Bash or Shell scripting for macOS tasks; basic PowerShell for Windows administration.
Hands-on experience administering Jira Service Management (queues, workflows, automations, SLA configuration).
Working knowledge of Azure AD / Entra ID, SSO (SAML/OIDC), and identity lifecycle fundamentals.
Strong troubleshooting methodology across hardware, OS, networking, and SaaS application layers.
Candidates must be legally eligible to work in Canada.

Skills

Bash scripting
Shell scripting
PowerShell
Python (a plus)
JAMF Pro
Microsoft Intune
Microsoft 365
Google Workspace
Ironclad
Asana
Jira
Confluence
Azure AD / Entra ID
SSO (SAML/OIDC)

Location

Toronto
Montreal
Vancouver

Work Type

Hybrid

Experience Level

Mid-level

Salary/Compensations

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.
The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives.

Benefits

A united, values-driven culture that genuinely cares about people, collaboration, and community.
Hybrid work model

About the Company

We don’t just build networks, we build communities.
From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.
With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is.
If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.
We Are Challengers: We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.
We Are United: We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
We Care: We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

Equal Opportunity

At Beanfield, we’re proud to be an equal-opportunity employer.
We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you.
We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.
Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.
Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.