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About the Role
The Front Desk Program Specialist enhances the reputation of AHF/Thursday’s Child by being the first point of engagement for clients visiting the office, ensuring their needs for services are addressed timely and within a friendly environment. You will be a passionate advocate for our top initiatives, keeping AHF Core Values and Mission top of mind.
Responsibilities
- Welcome clients as they enter the lobby
- Answer the general phone line
- Transfer incoming calls to different service lines
- Track requests for services
- Assist to fulfill client requests for assistance
- Record all incoming requests for direct services on a tracking sheet
- Complete program paperwork
- Provide assistance (distribution of vouchers for food, clothing, transportation, or supply packages) to clients
- Assist the team with other initiatives and special projects, such as the annual Holiday Magic Program, Pride events, and World AIDS Day events
Requirements
- Bilingual English/Spanish-speaking fluency required for verbal and written translations
- NYS HIV Peer Certified (or in the process of obtaining certification) are highly encouraged to apply
Skills
- Bilingual English/Spanish-speaking
Benefits
- Comprehensive benefits to help our employees do and be their very best
- Benefits are intended to enhance employee physical, financial, spiritual and professional health
About the Company
- Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation.
- Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay.
- Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
- AHF's core values are: Patient-Centered, Value Employees, Respect for Diversity, Nimble, Fight for What's Right.
- AHF/Thursday’s Child has a collaborative organizational structure where staff are accountable to multiple leaders.
- AHF/Thursday’s Child has a dynamic environment.