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About the Role

Oversee and ensure the effective delivery of operation services for assigned MGAs, focusing on performance, quality, and continuous improvement to provide exceptional service to internal and external stakeholders.

Responsibilities

• Act as the Operations subject matter expert for your allocated MGA, providing guidance, insight, and hands-on support across day-to-day operations.
• Serve as a key liaison between the MGA and third-party service providers, ensuring smooth delivery of administrative and operational services.
• Collaborate closely with the outsourced services team to identify suitable activities for offshoring, ensuring alignment with business priorities and efficiency goals.
• Deliver training, guidance, and process knowledge to the outsourced services team, supporting consistent service quality and understanding of operational standards.
• Review and maintain up-to-date process documentation to support accurate delivery by the outsourced team and internal stakeholders.
• Act as the primary point of contact for the outsourced services team, addressing operational queries and providing timely support or escalation as needed.
• Oversee agency management activities, including agency application processes, TOBA completion, and ongoing due diligence maintenance.
• Own and perform credit control and reconciliation activities, including cash allocations and issuing statements of account.
• Manage task workflows to ensure alignment with service level agreements and deliverables.
• Support compliance efforts, conducting regulatory checks (e.g., sanctions screening, third-party due diligence) and upholding internal controls.
• Contribute to onboarding new MGAs and defining service scopes.
• Assist with continuous process improvements and participate in the development of new operational services and systems.
• Attend regular Service Review Meetings and MGA service/performance meetings to discuss performance, resolve issues, and drive continuous improvement.

Requirements

• 5 years of progressive experience in the insurance industry (Insurance Company or MGA) preferred.
• Client facing experience is necessary.
• Excellent communication and collaboration skills required, to effectively work with a variety of business partners.
• Ability to work dynamically between key stakeholder teams.
• Self-motivated and innovative with the ability to organize and manage own work, and effectively work in collaboration with others.
• Must live in the UK and be authorized to work in the UK without requirement of employment sponsorship/visa.

Skills

• Policy administration systems (PAS)
• Underwriting, claims, and renewal workflows
• Microsoft Excel (including pivot tables, VLOOKUP, and basic formulas) for reconciliation, reporting, and analysis.
• Data entry, validation, and reconciliation
• Account reconciliation, cash allocation, and issuing statements
• Sanctions screening and third-party due diligence
• Relationship building/management
• Strong Customer focus
• Conceptual Thinking Capability
• Problem owner as well as resolver
• Team player
• Project management
• Communication and presentation skills

Location

• UK

Work Type

• Remote
• In-office activities required

Experience Level

• 5 years of progressive experience in insurance industry (Insurance Company or MGA) preferred

Education Level

• CII qualifications desired but not necessary

About the Company

• Mission is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity

• Mission is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.