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About the Role

The World Food Programme (WFP) is seeking a Communications and Customer Success Consultant to manage translator teams, oversee the ShareTheMeal localization platform, prepare and implement content for the app and website, collaborate on CRM campaigns, conduct customer support, and develop process improvements. This role is crucial for increasing funds raised and delivering an exceptional user experience to build long-term supporter relationships.

Responsibilities

Manage translator team including correspondence, engagement and onboardings.
Manage ShareTheMeal’s localization platform including collaboration between translations and internal team, ensuring all copy is correctly translated and updated and implementing any corresponding process improvements.
Prepare and implement content for the app and website using CMS and localization management platform.
Work closely with the CRM Manager in the creation of emails, push notifications and in-app campaigns.
Support the analysis and reporting of CRM campaigns and provide recommendations to optimize performance based on results.
Conduct customer support activities and develop process improvements.
Support other workstreams as needed.

Requirements

Bachelor’s degree, master’s degree is preferred
3-5 years of relevant experience, preferably in digital content production, copywriting, communications, or similar.
Experience creating content for a mobile app is an advantage.
Strong writing skills and attention to detail
Essential computer skills in Microsoft Office applications: proficiency Word, PowerPoint, and Excel
Proven ability to conceptualize, plan, manage, develop, and monitor processes.
Excellent understanding of global issues and an ability to translate WFP’s mission
Highly organized with exceptional planning skills to deliver on commitments.
Outstanding analytical, negotiation and advocacy skills
Ability to think creatively and strategically.
Excellent communicator with ability to work collaboratively with colleagues across different cultures, disciplines, and time zones.
Willingness to be adaptable and ‘roll your sleeves up’ to get the work done across a small team with big ambitions.
People-oriented, uses tact and courtesy to give and receive information with a variety of individuals.
Motivated team spirit and contributed to a gender-balanced, inclusive, and sound working environment.
Highly adaptable to change and comfortable dealing with ambiguity, stress and competing demands with grace and humor.
Excellent command of spoken and written English
Intermediate knowledge of another official UN language would be a plus (Arabic, Chinese, French, Russian, Spanish).

Skills

digital content production
copywriting
communications
content creation for mobile app
Microsoft Office applications
Word
PowerPoint
Excel
process conceptualization
process planning
process management
process development
process monitoring
global issues understanding
analytical skills
negotiation skills
advocacy skills
creative thinking
strategic thinking
collaboration
adaptability
English language proficiency
Arabic language proficiency
Chinese language proficiency
French language proficiency
Russian language proficiency
Spanish language proficiency

Location

Remote

Work Type

Short-Term
Regular CST I
Full-time

Experience Level

3-5 years

Education Level

Bachelor's degree
Master's degree

Benefits

Attractive compensation package

About the Company

The World Food Programme (WFP) is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
ShareTheMeal is WFP’s fundraising and awareness-raising app. Free to download, the award-winning app is a pioneering way for people to join our efforts in creating a world with zero hunger.
WFP is pursuing an ambitious growth strategy for individual giving, and ShareTheMeal is a key driver for this strategy going forward.
The team, located remotely, is focused on increasing the funds raised to help get to zero hunger by further developing the app to include new and innovative features, increasing the engagement of existing users and growing the user base through marketing and communication initiatives.
Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger.

Equal Opportunity

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority.