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About the Role
Vendelux is seeking a Head of Organizer Account Management to lead and scale our event organizer partner program. This is a senior, player-coach role responsible for managing a team of account managers while personally owning strategic partnerships and operational excellence to ensure partner success.
Responsibilities
- Lead, coach, and develop a team of account managers; hire, onboard, and retain talent as the team scales.
- Build the foundation of Vendelux’s account management function — segmentation, playbooks, and health scoring that deliver predictable outcomes across onboarding, adoption, renewals, and expansion.
- Own retention, expansion, and account health for the segment; set targets, prioritize resources, and drive team accountability and results.
- Coach account managers on delivering compelling business outcomes for their partners.
- Lead and grow relationships with key event organizer partners, serving as a senior point of contact for strategic accounts.
- Source and structure data-driven partnerships — including data exchange and technical collaborations — that support revenue growth and product expansion.
- Own partner onboarding end-to-end, from pre-call research to live sessions and follow-up education.
- Build and customize data reports and dashboards to meet partner-specific needs, and surface partner feedback to improve reporting workflows and product capabilities.
- Identify and drive expansion — additional events, renewals, webinars, case studies, and media partnerships — partnering with Sales, Product, Data, and Marketing on go-to-market and upsell.
- Represent Vendelux externally at industry events, and stay close to market trends to influence product and positioning.
Requirements
- 7–10+ years in account management, partnerships, or customer success, with 3+ years managing teams — ideally in B2B SaaS.
- Proven success hitting retention and expansion targets; comfortable owning your number and your team’s.
- Excellent people manager and coach who can hire, develop, and retain high-performing account managers.
- Strong operational mindset: building playbooks, KPIs, segmentation strategies, and scalable processes.
- Comfortable with data and customer usage/adoption metrics; a strong communicator who builds trust and navigates complex stakeholder conversations.
- Highly organized self-starter who thrives in fast-paced, scaling environments and prioritizes competing demands.
- Experience with data, analytics, media, or marketing intelligence platforms.
- Familiarity with events, experiential, or brand marketing ecosystems.
- Experience with international clients or expanding into new markets.
Skills
- Account Management
- Partnerships
- Customer Success
- Team Leadership
- B2B SaaS
- Data Analysis
- Operational Strategy
- Communication
- Stakeholder Management
- Event Marketing
- Marketing Intelligence
Experience Level
- 7-10+ years in account management, partnerships, or customer success
- 3+ years managing teams
About the Company
- Vendelux is building the category-defining platform for event marketing intelligence.
- Events are one of the largest and most impactful marketing channels, yet historically one of the least measurable. Vendelux brings transparency and performance to this space — helping companies discover, evaluate, and optimize their event strategy with data.
- Our platform powers thousands of event decisions by delivering proprietary, AI-driven insights across hundreds of thousands of events globally.
- At the core of our platform is a robust ecosystem of event organizer partnerships — where organizers share first-party data, enabling richer insights for customers while receiving benchmarking and audience intelligence in return.
- From identifying the highest ROI conferences to enabling targeted meeting programs, Vendelux helps companies turn events into a predictable and scalable growth engine.
- In addition, Vendelux Meetings extends our platform by turning insights into pipeline — using AI to identify high-value attendees and proactively book 1:1 meetings between our customers and their ideal prospects at events.
- This enables go-to-market teams to drive measurable ROI and maximize every event interaction.
- Founded in 2021, Vendelux is a Series B SaaS company backed by top-tier investors including FirstMark.
- We partner with many of the fastest-growing companies in the world, and our team includes leaders from Bain, ZoomInfo, Shutterstock, FanDuel, Compass, Airbnb, Forter and beyond.
Equal Opportunity
- Vendelux is proud to be an equal opportunity workplace.
- We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.