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About the Role

Pilot is a modern connectivity company delivering fiber-optic internet and network services to businesses. We enable extraordinary work across all industries with adaptive, agile, and customer-centric connectivity solutions.

Responsibilities

• Respond to daily deal registration, quote, and service order requests from channel partners, providing accurate pricing, serviceability details, and processing orders.
• Deliver exceptional customer experience to channel partners through responsive communication and proactive support.
• Serve as the primary channel team point of contact for managing Near-Net partner quote requests, including budgetary quoting and feasibility studies.
• Collaborate cross-functionally with internal teams to facilitate partner requests and resolve operational issues.
• Create and manage Sales Engineering Request projects generated from partner quote requests.
• Distribute On-Net building lists, rate cards, and updated sales collateral to channel partners.
• Own partner commission tracking and reporting in collaboration with finance and accounting teams.
• Maintain data accuracy within Pilot’s CRM systems and other sales and operational tools.
• Attend industry trade shows and events as a representative of the channel sales team.

Requirements

• 3+ years of experience in sales support, sales operations, account coordination, customer experience, or related role within telecommunications or B2B services.
• Experience with Salesforce CRM or similar CRM platforms required.
• Demonstrated ability to quickly learn technical products and services is a must.
• Proven ability to manage multiple priorities and requests simultaneously in a fast-paced environment.
• Exceptional organizational skills and attention to detail, particularly when managing quotes, deal registration, service orders, and commissions reporting.
• Excellent written and verbal communication skills with the ability to interact professionally with channel partners, customers and cross-functional internal teams.
• Self-motivated and able to work independently while knowing when to collaborate and escalate appropriately.
• Proficiency in Google Suite (Sheets, Docs, Slides) and Salesforce CRM, with comfort learning new software platforms.
• Strong problem-solving skills and customer service orientation.
• Ability to work in an office environment.
• Ability to lift up to 50lbs on occasion.
• Ability to occasionally stand for extended periods, reach, bend, stoop, and lift.
• Ability to travel up to 20% of the time for conferences, industry trade shows, and events if required.

Skills

• Salesforce CRM
• Google Suite (Sheets, Docs, Slides)
• Connectbase (or similar software platforms)

Location

• New York City

Work Type

• Onsite
• Full-time

Experience Level

• 3+ years

Salary/Compensations

• $75,000 - $90,000

Benefits

• Company-sponsored Medical, Dental, Vision Coverage
• Company-sponsored 401(k)
• Commuter & Wellness Reimbursement
• Competitive PTO

About the Company

• Pilot is a modern connectivity company based in New York City.
• We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
• We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection.
• Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

Equal Opportunity

• At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.