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About the Role

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the integrity of this luxury/lifestyle hotel.

Responsibilities

• Tour operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including training sessions presented by managers and self.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Ensure department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Conduct a daily HHBR meeting focusing on prospecting and existing account calls and potential business results.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting events, and meeting with on-site contacts.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers for compliance.
• Oversee and assist in the Highgate Hotel budget process as required.
• Ensure training in service standards is taking place in each department, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
• Assist in creating a positive team-oriented environment focused on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure all appropriate information for financial documents is received by the Corporate Office monthly.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
• Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and employees.
• Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s.
• Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s.
• Perform any other duties as requested by the Vice President or Regional Director of Operations.
• Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe are followed and occur.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules, and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.

Requirements

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Skills

• Revenue generation
• Cost control
• Guest satisfaction
• Employee development
• Financial review
• Budgeting
• Sales
• Communication
• Multitasking
• Problem-solving
• Leadership

Location

• Highgate Hotels

Work Type

• Full-time

Experience Level

• 6+ years progressive experience
• 4-5 years of related experience with a 4-year degree
• 5-6 years of related experience with a 2-year degree

Education Level

• 4-year college degree
• 2-year college degree

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
• www.highgate.com