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About the Role

The Account Management role focuses on managing commercial relationships with existing large accounts, contributing to regional sales results. Key metrics include annuity revenue retention and sales to managed accounts. Fluency in both French and English is essential.

Responsibilities

• Build and nurture established relationships for assigned accounts via on-site meetings, regular phone and email touch points, and industry/company events.
• Confidently discuss IDeaS products, services, and consulting, actively listening to client needs.
• Identify mutual business opportunities to develop and implement growth strategies, driving revenue across all IDeaS offerings.
• Leverage IDeaS go-to-market strategies and resources to execute local tactics and win opportunities.
• Provide proactive client service and engage additional company resources to meet client expectations.
• Utilize tools like Salesforce.com and LinkedIn Premium to track activities, contacts, accounts, leads, and opportunities.
• Provide monthly reports and updates to sales leadership on strategies, tactics, and successes.
• Professionally represent IDeaS in the marketplace.
• Act as an ambassador for assigned accounts, communicating client needs to IDeaS Leadership.
• Engage clients to act as reference clients and participate in case studies.
• Manage expectations to ensure products and services align with client needs.
• Stay updated on industry trends, new IDeaS products/services, and the competitive landscape.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Business, Hospitality, or a related field.
• 5+ years of progressive experience in revenue management, account management, or business development/sales, specifically in consultative sales with enterprise software.
• 5+ years of professional experience in hospitality.
• Excellent communication and people skills, with the ability to communicate across diverse cultures and corporate levels.
• Ability to understand the hospitality industry, hotel infrastructure, hotel technology, and interfaces with IDeaS.
• Experienced and confident communicating with Executive Management (C-Level) teams.
• Organizational skills and ability to multitask in a fast-paced environment, working independently and as part of a team.
• Excellent listening skills to provide appropriate short and long-term IDeaS products and services aligned with client goals.
• Strong presenting and negotiating skills to communicate product value and negotiate profitable contracts.
• Desire to act as the face of IDeaS and orchestrate relationships between IDeaS Teams and clients.
• Strong business acumen, with the ability to translate complex business problems into workable solutions.
• Proficient in MS Excel, Word, and Outlook.
• Ability to travel up to 50%.
• Applicants must be legally authorized to work in the United Kingdom or Spain and not require future sponsorship.

Skills

• Bi-lingual (French and English fluency)
• Consultative sales
• Enterprise software sales
• Revenue management
• Account management
• Business development
• Sales
• Hospitality industry knowledge
• Hotel infrastructure knowledge
• Hotel technology knowledge
• Communication skills
• People skills
• Organizational skills
• Multitasking
• Independent work
• Teamwork
• Listening skills
• Presenting skills
• Negotiating skills
• Business acumen
• MS Excel
• MS Word
• MS Outlook
• Salesforce.com
• LinkedIn Premium

Location

• United Kingdom
• Spain

Work Type

• Full-time

Experience Level

• 5+ years of experience

Education Level

• Bachelor’s degree

About the Company

• IDeaS is a global powerhouse of innovation and excellence, driven by passionate people and loyal clients, offering leading solutions.
• We foster a rich culture of creative collaboration and professional growth.
• Our teams create leading revenue management solutions that accelerate client growth through revenue optimization.
• We strive to create an inclusive environment where diverse perspectives spark innovation.
• IDeaS is a company where you can balance great work with all other aspects of your life.
• We aspire to live our values: Accountable, Curious, Passionate, and Authentic.
• We are committed to building a more inclusive environment that attracts diverse ideas, unique perspectives, and authentic voices.

Equal Opportunity

• All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
• Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement.