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About the Role

The Operations Manager Trainee (OMT) role is designed to equip individuals with the necessary skills and company knowledge to independently manage a financially viable PDS-supported dental office. The OMT will focus on professional development through a structured program, practical application, and mentorship, with the expectation of managing an office independently within 4-6 months.

Responsibilities

• Model company culture, values, standards, and best operational practices.
• Manage assessment, hiring, retention, training, supervision, counseling, and coaching of team members.
• Assess, investigate, and resolve staff and patient issues.
• Execute the PDS Operational Model consistently to meet office imperatives.
• Drive year-over-year revenue and profit growth.
• Manage expenses to achieve monthly goals and budget.
• Demonstrate proficiency and adherence to cash management and accounting protocols.
• Act as a catalyst in team development for the Perfect Patient Experience.
• Deliver effective leadership, coaching, and mentoring to team members.
• Maintain open communication with direct supervisors and report issues early.
• Maintain an appropriate professional appearance and demeanor.
• Gain proficiency in People related functions, including assessment, hiring, retention, performance evaluation, and compensation.
• Ensure compliance with Company policies and regulatory bodies.
• Report weekly accomplishments, areas for improvement, performance goals, and system effectiveness to the Regional Manager.
• Demonstrate competency in managing Front Office and Back Office team members, displaying leadership and team development capabilities by the end of the development program.
• Develop and implement an office success plan, including staff development and office protocols.
• Perform other duties and responsibilities as assigned by the direct supervisor.

Requirements

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Must possess and maintain a valid driver’s license and automobile insurance.
• Must have reliable means of transportation to travel to assigned offices.
• In lieu of a valid driver’s license and automobile insurance, must have reliable means of alternate transportation.
• Travel may be planned or unplanned and is subject to change without notice.

Skills

• Results Oriented
• Effective Team Builder
• Patient Advocate
• Process Focused Operator
• Financial Acumen
• Influencer
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems.
• Knowledge of business correspondence and business reporting techniques.
• Knowledge of business principles of profit & loss statements.
• Proficiency in Microsoft Applications, Epic, 1VU, BOX.
• Proficiency with standard office equipment.
• Independent judgment and decision-making.
• Ability to multitask effectively in a fast-paced and ambiguous environment.
• Ability to prioritize tasks and projects with limited direction.
• Ability to read, analyze, and interpret financial reports and legal documents.
• Ability to respond to inquiries from patients, team members, regulatory agencies, vendors, or the business community.
• Ability to draw valid conclusions and apply sound judgment.
• Ability to make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions.
• Strong sense of personal responsibility.
• Ability to work with others and accept direction.
• Strong commitment to educational advancement.
• Flexibility in adapting processes.
• Ability to communicate effectively, both verbally and in writing.
• Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues.
• Organizational ability and systematic approach to assignments.
• Ability to identify, analyze, and solve problems.
• Detail oriented.
• Organized.
• Process focused.
• Problem solver.
• Self-motivated.
• Proactive.
• Patient focused.
• Ability to create presentations and use outstanding presentation skills.

Location

• Multiple offices

Work Type

• Full-time
• Salaried position upon completion of training program

Experience Level

• Five or more years of related work experience in operational management
• Five or more years of experience leading a team, mentoring and coaching subordinates

Education Level

• High school diploma or equivalent
• Associate degree (Preferred)
• Bachelor’s degree (Preferred)

Salary/Compensations

• $29.25-$39.25 / Hourly

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

About the Company

• PDS Health is committed to creating healthier and happier team members.

Equal Opportunity

• PDS Health is an Equal Opportunity Employer.
• We celebrate diversity and are united in our mission to create healthier and happier team members.