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About the Role

Serve as a Team Leader and brand representative, embodying brand values and mastering the client experience. Provide support to the sales team and partner with store management to ensure proper implementation of store activities.

Responsibilities

• Meet individual sales targets and contribute to overall store sales objectives.
• Understand the correlation between client experience steps and KPIs to increase cross-selling and average ticket.
• Focus on developing and retaining existing clients, and recruiting new ones.
• Engage clients through various selling opportunities.
• Collect client data to enrich the prospect database and update the client list.
• Master product knowledge and convey engaging storytelling.
• Perform all tasks in compliance with operations guidelines.
• Provide support for operational and administrative tasks.
• Maintain stock organization to company standards.
• Ensure implementation of store policies and procedures using company tools and systems.
• Collaborate with in-store and VM teams to follow display guidelines.
• Report relevant information to store management.
• Support store management in executing specific tasks.
• Assist the Client Advisors' team during sales partnership initiatives and appointments.
• Manage sensitive sales and after-sales situations.
• Facilitate the onboarding process for new hires and act as a training reference.
• Collaborate with store management in assigning duties and coordinating schedules.

Requirements

• Act as a brand representative embodying the brand values.
• Master every stage of the Valentino Client experience.
• Serve as a point of reference in supporting the sales team.
• Extend partnership with store management to guarantee proper implementation of all store-related activities.
• Efficiently manage daily operations and organize tasks.
• Foster meaningful interactions and strengthen client relationships.
• Proactively identify challenges and develop innovative, effective solutions.
• Build strong relationships and ensure team members are aligned with common goals.
• Ensure a proper onboarding is made to all team members.
• Support the identification of training needs and suggest them to the Store Manager.

Skills

• Sales achievement
• KPI achievement
• Client engagement
• Client data acquisition
• Product knowledge
• Storytelling
• Operations
• Team collaboration
• Visual Merchandising
• CRM
• Training
• Operational and Task Coordination
• Client Insight and Engagement
• Solution-Oriented Problem Solving
• Interpersonal Effectiveness and Team Alignment

Location

• Store

Work Type

• Hourly
• Commission

Experience Level

• Team Leader

Salary/Compensations

• $29-$33 per hour plus commission

About the Company

• A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
• Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
• Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
• The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
• Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.