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About the Role

The Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines. The ideal candidate has a passion for hospitality and providing exceptional guest service.

Responsibilities

Deliver on the promise of SonestaA+ Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone
Greet and acknowledge all arriving guests in a prompt and professional manner.
Engage and interact with guest as appropriate.
Respond to all guests’ questions and requests.
Demonstrate complete knowledge of the food and beverage menu.
Serve food and beverage orders after checking for correct temperature, appearance and portions.
Refill when necessary.
Operate POS system and ensure food orders are verified and transmitted in a prompt manner.
Adhere to all cash handling and credit card policies and procedures.
Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.
Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
Complete all closing duties and reports as assigned.
Adhere to established safety and sanitation guidelines.
Adhere to uniform and grooming standards.
Perform other duties or projects as requested by management

Requirements

Must be able work in a fast-paced environment.
Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.
Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Frequent bending, kneeling and reaching.
Ability to stand during entire shift.
Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts (days, evenings).
Must be able to stand, walk and exert fast-paced mobility for entire shift.
Ability to work cohesively with co-workers as part of a team.
Must read, write and speak the English language fluently.
Ensure overall guest satisfaction.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Skills

Excellent organizational skills and attention to detail.
Ability to work with minimal supervision and maintain a high level of performance.
Attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
Smart Serve Certificate Required.
Previous front-facing guest service experience required.

Work Type

full-time

Experience Level

Two years of experience as a server in full-service restaurant preferred - preferably in a fine dining establishment.

Education Level

High school diploma or General Education Degree (GED) preferred.

Salary/Compensations

$17.60 - $18.35/hour

Benefits

Food and Beverage Discount
RRSP Match
Drycleaning
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short- and Long-term disability program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company
Tool and shoe reimbursement

About the Company

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
WHO WE ARE We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

Equal Opportunity

Accessibility for Ontarians with Disabilities Act (AODA) The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial , or Federal laws, rules, or regulations. Age Ancestry, colour, race Citizenship Ethnic origin Place of origin Creed Disability Family status Marital status (including single status) Gender identity, gender expression Receipt of public assistance (in housing only) Record of offences (in employment only) Sex (including pregnancy and breastfeeding) Sexual orientation
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.