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About the Role
Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up. You will build a career that you are proud of, at a company you can believe in.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Effectively use customer relationship management (CRM) system and phone system.
Requirements
- 1-3 years of sales and/or customer service experience is required.
- Experience in plumbing, HVAC, or other trades is required.
- Exhibit strong skills for sales, including the ability to upsell.
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- Ability to react well in a fast-paced environment & follow through on commitments.
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
- General digital literacy including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
Skills
- Sales
- Customer Service
- Upselling
- Microsoft Office
Location
- All 50 states
Work Type
- Full-time
Experience Level
- 1-3 years
Salary/Compensations
- $22.45 - $35.89 Hourly
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
About the Company
- Since 1953, Ferguson has been a source of quality supplies for a variety of industries.
- Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more.
- As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable.
- Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across multiple industries.
- Ferguson has approximately 36,000 associates across 1,700 locations.
- Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG).
Equal Opportunity
- The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
- Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.