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About the Role

Provides clerical and administrative assistance supporting funeral operations. Duties include meeting the public, answering questions on funeral and cremation services, and assisting with services and ceremonies. Adherence to company mission, values, policies, and procedures is expected.

Responsibilities

• Delivers and sets up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes for services.
• Ensures proper care and storage of service items.
• Prepares documents related to services, cremations, and maintenance.
• Assists with the preparation of remains, including dressing and lifting, or crematory operation as permitted by law.
• Performs office duties such as answering phones, operating office equipment, and running errands.
• Serves as an usher, parks cars, and performs transportation requirements.
• Drives Funeral Home vehicles for services and family transport.
• Ensures refreshments are available where permitted.
• Assists with visitations and services, including setup, dressing remains, and delivering family items and flowers.
• Greets and assists clients entering the office.
• Accommodates family needs during services and visitations.
• Washes and cleans funeral home and client vehicles as required.

Requirements

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred.
• Ability and willingness to learn.
• Valid state driver's license with an acceptable driving record required.

Skills

• High level of compassion and integrity.
• Clear and concise verbal and written communication skills.
• Professional behaviors.
• Team player.

Location

• US-TX - Austin

Work Type

• Full-time

Experience Level

• Preferred previous customer service and/or sales experience
• Preferred proficiency with MS Office suite and databases

Education Level

• High school diploma or equivalent

About the Company

• A company committed to supporting families at difficult times, with passionate caregivers invested in the well-being of families served.
• The largest provider of funeral, cemetery, and cremation services in North America, dedicated to celebrating life and legacy with professionalism, compassion, and attention to detail.
• SCI refers to Service Corporation International and its affiliates.

Equal Opportunity

• Equal Opportunity Employer, M/F/D/V
• SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.