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About the Role

The Broadway.com Concierge Specialist delivers exceptional service to Broadway.com customers globally, acting as an ambassador for both new and seasoned patrons. This role offers knowledgeable recommendations for shows and seats, along with pre- and post-show guidance on hotels, restaurants, transportation, and sightseeing. The ideal candidate is passionate about customer service, detail-oriented, and thrives in a fast-paced environment where guest satisfaction is paramount.

Responsibilities

Serve as the primary contact for new sales and post-purchase assistance, providing friendly, knowledgeable, and efficient assistance via phone and email.
Assist with expert recommendations on show content, theater layouts and seating, as well as restaurant, hotel, transportation and tourism tips.
Deliver proactive communication and personalized support for extenuating circumstances such as last-minute star absences, performance schedule changes, and partial-view designations.
Identify and escalate trends, guest feedback, or system issues to help improve processes and service quality.
Participate in weekly team meetings, seminars and training events.
Undertake special projects as determined by the Guest Services Senior Supervisor or Supervisors.

Requirements

1–3 years of experience in customer service, hospitality, or entertainment industries.
Strong verbal and written communication skills.
Excellent attention to detail with proven problem-solving abilities.
Proficiency in CRM systems (e.g., Salesforce) and ticketing platforms preferred.
A positive, team-oriented attitude and an ability to remain calm and resourceful under pressure.
Passion for live entertainment and delivering memorable guest experiences.
Must possess work authorization which does not require sponsorship by the employer for a visa.

Skills

Customer service
Hospitality
Entertainment
Verbal communication
Written communication
Attention to detail
Problem-solving
CRM systems
Ticketing platforms
Team orientation
Calmness under pressure
Resourcefulness
Live entertainment passion

Location

Global

Work Type

Full-time

Experience Level

1-3 years

Salary/Compensations

$25.00/hour

Benefits

Vacation and Holiday Pay
Health & welfare benefits
401(k) retirement plan

About the Company

THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide.
Its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office.
Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets.
It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.
We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.
Working at The John Gore Organization means doing what you love.
We hire trailblazers, theater-lovers, and pioneers.
We welcome, embrace, and respect diversity of people, identities, and cultures.
We want people who can solve challenging problems, make a real impact, and, together, build something big.

Equal Opportunity

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.