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About the Role

We are seeking a professional and customer-focused Front of House Officer to join our team at a prestigious flagship building in the City of London. You will deliver an exceptional experience for staff, tenants, and visitors while maintaining a safe and secure environment. Working closely with security, facilities, cleaning, and catering teams, you will play a key role in providing outstanding customer service and supporting daily building operations.

Responsibilities

Ensure correct uniform, possession of relevant ID/SIA badges, and a signed-out and tested radio at all times.
Attend morning briefing/handover at the commencement and end of each shift.
Control building access and egress for staff, contractors, and the public, providing assistance and alerting the FCC of incidents.
Plan and provide escorts for VIP visitors, liaising with Shift Supervisor and Security Managers.
Ensure the main turnstile barriers are manned at all times.
Be aware of protest and demonstration procedures and respond as required.
Actively assist staff, guests, and contractors by providing information, directions, or responding to queries professionally.
Record all daily events via the DOB (Daily Occurrence Book/MyTag) at the Shift Supervisor/Controller's request.
Become fully conversant with assignment instructions, post instructions, and any locally issued procedural updates.
Complete all forms of Incident Reporting to the agreed levels of content and clarity.
Ensure correct time management for all duty tasks within allocated time periods.
Undertake all special projects and duties as required by management.
Ensure client confidentiality is fully respected at all times regarding client media.
Report and initially respond to Security or Health and Safety policy violations, informing line management promptly.
Report immediately to the Shift Supervisor any action or inaction that compromises safety.
Maintain a healthy and safe place of work, ensuring all posts are clean and tidy.
Report missing, damaged, or unserviceable equipment to Operations Managers.
Cooperate with Ward Security and the client to fulfill statutory duties under the Health and Safety at Work Act 1974.
Display SIA license at all times whilst on duty.
Make enquiries and submit reports on incidents as instructed by Site Management, Shift Supervisor, or Controller.
Be aware of policy and procedures owned and changed by Ward Security and the client.
Positively participate in staff welfare or development programmes.
Carry out any other reasonable request as required by the Client/Site Management Team/Security Administrator or Shift Supervisor.
Comply with and demonstrate a positive commitment to equal opportunities, occupational safety & health, performance development, customer service, professional presentation, and confidentiality.
Stand for extended periods of time (10 hours a day).

Requirements

SIA Door Supervisor licence (or willingness to obtain one).
First Aid qualification (or willingness to complete training).
Previous experience in a customer-facing, corporate, hospitality, or security role is desirable.
Ability to stand for extended periods of time (10 hours a day).

Skills

Excellent customer service skills
Excellent communication skills
Professionalism
Reliability
Good IT skills, including Microsoft Office
Ability to remain calm under pressure
Ability to work independently

Location

London Bridge SE1
City of London

Work Type

Full-time
Shift work

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

£14.80 per hour

Benefits

Uniform
SIA Licensing savings scheme
Cycle to Work Salary Sacrifice scheme
Pension
Life Assurance
In-house Training Academy
Leadership Development Programme
Online eLearning and development programmes
In-house Mental Health Team
Wellbeing Platform
MIND Workplace Wellbeing Silver Award holder
Reward membership (retail discounts, cinema tickets, gym membership)
24/7 free Employee Assistance Programme

About the Company

Ward Security provides security services solutions to a range of UK businesses.
Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.
Over 1500+ employees operating nationally.
Vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.

Equal Opportunity

Ward Security believes in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
Committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
Strives to create an environment that promotes fairness, respect, and collaboration.
Dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
Embraces the unique perspectives and backgrounds of team members, recognising that diversity enriches the organisation and contributes to its success.