Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Vice President of Operations provides executive leadership and management for Benchmark communities, setting the people strategy to achieve operational goals. This role drives innovation in processes and systems to enhance people development and operational efficiency, fostering a culture of excellence and a great place to work.

Responsibilities

• Identifies business trends and collaborates with senior management, operations, and sales teams to develop and monitor strategies.
• Analyzes business reports, including labor, expense, occupancy, and sales data.
• Provides flash forecasts for community operational results.
• Forecasts monthly and quarterly P&L statements.
• Conducts periodic reviews of community-specific P&L statements.
• Manages and leads net operating income by understanding and demonstrating operating efficiencies and expense control.
• Develops and implements annual operating and capital budgets.
• Tracks capital expenditure budget balances.
• Identifies and analyzes group purchasing possibilities.
• Presents operating results to senior management and develops action plans to enhance performance.
• Serves as a liaison between the field and senior management.
• Researches root causes of problems and develops resolution plans.
• Responds to and communicates effectively during crisis situations.
• Develops talent by mentoring Regional Directors of Operations, Executive Directors, and Senior Executive Directors.
• Recruits at all levels of the organization.
• Participates in and encourages leadership development.
• Manages employee performance through reviews, action plans, and progressive discipline.
• Implements and adheres to training programs and processes.
• Champions corporate growth initiatives.
• Manages succession planning.
• Builds strategic partnerships with vendors and aligns company goals with third-party providers.
• Develops strategies to enhance resident experience and drive business results.
• Possesses knowledge of growing strategic care platforms.
• Continuously seeks innovative approaches to organizational challenges.
• Maintains effectiveness during changes in the work environment.
• Provides strategic leadership and addresses key strategic challenges.
• Defines, establishes, and implements strategies to improve functional area business results.
• Establishes and commits to long-range courses of action based on factual analysis, assumptions, resources, constraints, and organizational values.

Requirements

• Must have Sr. Living Experience.
• Possesses an operational knowledge of all departments in an Assisted Living community.
• Demonstrates financial acumen by reviewing financial information and developing strategies to improve performance.
• Possesses human resource skills, including knowledge of management and labor law.
• Demonstrates knowledge of the senior living environment, including regulations and OSHA.
• Demonstrates computer literacy and familiarity with office software, including word processing, spreadsheets, database managers, and presentation software.
• Maintains a high level of confidentiality regarding residents, employees, staff, and the community.

Skills

• Executive leadership
• Management
• People strategy development
• Operational goal attainment
• Process innovation
• Systems implementation
• Operational excellence
• Business growth strategy
• Leadership development
• Talent development
• Mentoring
• Recruiting
• Performance management
• Employee relations
• Training program implementation
• Change leadership
• Strategic direction establishment
• Financial analysis
• Budget development
• Capital expenditure tracking
• Vendor management
• Partnership building
• Business acumen
• Problem-solving
• Crisis communication
• Resident experience enhancement
• Strategic planning

Location

• New York
• New Jersey
• Connecticut
• Virginia
• Waltham, Massachusetts

Work Type

• Full-time

Experience Level

• 12+ years experience
• Demonstrated, successful operations experience specific to independent, assisted, Alzheimer’s, CCRC communities or related fields.

Education Level

• Bachelor’s degree in Business Administration, Gerontology or related field
• Master’s degree preferred

About the Company

• Benchmark has been a trailblazer in senior living for nearly 30 years, operating 70 communities with 7,400 associates across the Northeast.
• With $3 billion in assets under management and $700 million in annual revenue, the company is experiencing historic growth, expanding its footprint from Boston to Washington DC.
• Benchmark offers independent living, assisted living, memory care, and continuing care retirement communities, positioning itself as a leader within this growing real estate sector.
• Senior housing has consistently ranked among the top three real estate sectors for long-term investment returns, and with the Baby Boomer 80+ population projected to grow over 5% annually through 2030, demand is surging.