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About the Role

To present a professional image of Hope Acres to both the public and the residents living within the facility, maintaining a high level of courtesy as well as accurateness in matters of clerical responsibility. To assure the security of the premises, the safety of the residents, and the smooth running of the building.

Responsibilities

• Monitor activities of clients as required
• Provide requested information and assist with client orientation to guidelines and schedules
• Oversee and assist with supervision of clients during daily tasks
• Provide support, assistance, and encouragement to clients
• Perform clerical duties for client documentation (EMHware), log book entries, sign-out sheets, and visitor information
• Make necessary referrals to other staff
• Make public announcements for clients or staff
• Conduct scheduled rounds of all property areas and be familiar with fire, health, and safety measures
• Supervise fire evacuation and safety procedures during shift
• Monitor client activities in the smoking area
• Take client attendance at scheduled activities
• Ensure clients’ late-night snack is made available at the scheduled time
• Provide accurate and timely conduct reports on client activity to the Program Coordinator
• Answer and monitor the telephone, routing calls to appropriate departments and staff
• Conduct urine screening on clients as required and when clients return to the property following a pass
• Check packages and bags of clients returning from off-grounds activities
• Attend all seminars, training sessions, or staff meetings
• Immediately notify the On-Call staff if clients are late returning from pass, following a 15-minute grace period
• Contact the On-Call staff when any serious occurrence takes place
• Complete other tasks as required

Requirements

• Must have access to reliable transport or vehicle
• Upon hiring, successful candidate must provide a current Vulnerable Sector Screening acceptable to The Salvation Army

Skills

• Pleasant, courteous, and professional telephone manners
• Respectful and professional towards clients, public, students, and staff
• Ability to maintain a high degree of confidentiality
• Willingness to learn and accept supervision
• Networking, referrals, and strong knowledge of resources
• Knowledge and experience with concurrent disorders
• Knowledge of culturally competent practices
• Knowledge and experience with data management systems and outcome measurements
• Awareness and experience with marginalized and vulnerable populations
• Basic First Aid/CPR Certification an asset
• Proficient in English language
• Second language an asset
• Training as a “Trained Person” under MOE Private Water System regulation and ability to conduct water testing as required

Location

• Rural location

Work Type

• Office setting
• Little to no travel

Experience Level

• Candidate experience, skills, and qualifications relevant to the role

Education Level

• Degree or Diploma in one of the Human Services professions
• Keyboarding and demonstrated knowledge of Microsoft Office applications as well as email and internet applications

Salary/Compensations

• $20.09 to $25.11 with a maximum of $30.13

Benefits

• Potential to experience flexibility at work
• Health and dental benefits
• Paid vacation and sick time
• RRSPs

About the Company

• For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
• Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
• In addition, we support people experiencing unemployment, addiction and family challenges.
• We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
• As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
• Mission Statement: The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
• Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda.
• Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.
• We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.
• If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team.
• There is a place for everyone to belong at The Salvation Army.

Equal Opportunity

• The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.