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About the Role

The Lush Spa allows us to showcase LUSH’s values, ethos and products in a truly amazing way. We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences.

Responsibilities

• Performing Lush Spa Treatments following set routines and standards
• Representing the Lush Spa on the shop floor and across the business
• Looking after clients' experiences, making sure their journey runs smoothly
• Supporting the day-to-day running of the spa
• Booking and upselling treatments using our booking system
• Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
• Being responsible for your own wellbeing using the available tools that are provided
• Keeping product & treatment knowledge up to date
• Supporting stock control

Requirements

• An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
• At least 1 year of practical work experience within a similar role and location performing body massages and facials.
• Passionate about delivering excellent customer service and treatments.
• Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.

Skills

• Full-body massage
• Body massages
• Facials
• Customer service
• Brand representation

Location

• Covent Garden, London

Work Type

• Full-time
• Part-time
• Flexible

Experience Level

• 1 year of practical work experience

Education Level

• NVQ Level 3 in Beauty Therapy or equivalent in Holistic Therapy

Salary/Compensations

• £15.10 - £16.10 / hour

Benefits

• Bespoke in-house training and certification of Lush’s accredited treatments
• Maximum of 5.5 hours of massage per day
• Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
• 2 complimentary products of your choice per month
• Available free handcare and mouthcare products during shifts
• Team bonus scheme based on overall sales
• Pension scheme
• Birthday Day Off
• 28 day holiday allowance (pro-rata)
• Supportive parental leave scheme - 6 months of full pay (primary caregiver)
• Financial childcare support on return to work
• Cycle to work scheme
• Free Spa Therapist tunic
• Employee assistance programme
• Access to an online learning community
• Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
• 4 complimentary spa treatments of your choice per year
• Flexible rolling rotas
• Sales-based bonus scheme

About the Company

• At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics.
• We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well-being, so you can feel your best self.
• We believe our spa treatments are more than skin deep; they’re a vital self-care ingredient.
• Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate.
• Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected.
• Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.
• August 2024 marked Lush’s return to Covent Garden, the shopping and entertainment epicentre of London’s West End.
• Covent Garden never misses the opportunity to put on a show, it’s time for you to take centre stage and join the Lush Spa!
• With 44 million visitors per year, who flock to Covent Garden for its world class shopping, dining and entertainment; this is the perfect stage and place for a Lush Spa.

Equal Opportunity

• We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
• We see you, we celebrate you, we want you!