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About the Role

As a Patient Registration Customer Service Representative, you will be the first friendly face patients meet when they check into the hospital. You will help patients navigate the registration process, answer questions with confidence, clarity, and compassion, and gather accurate information quickly in a fast-paced environment. This role is a fantastic launchpad for a growing healthcare career, offering valuable knowledge and skills from insurance basics to hospital workflows.

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Skills

Customer service
Communication
Adaptability
Compassion

Location

Ascension Seton Medical Center Austin

Work Type

PRN
as needed
minimum 48 hours required a month
24 hours on call
additional shifts available

Education Level

High School Diploma or GED

Salary/Compensations

$16.12 - $23.21 per hour

Benefits

Competitive benefits package

About the Company

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.
We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration.
A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle.
With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually.
This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value.
To learn more, visit: https://www.r1rcm.com.

Equal Opportunity

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity.
The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.