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About the Role

The Administrator, Gift Season position is integral to the success of WWF-Canada’s Donor Relations team, supporting the maintenance and development of loyalty and giving levels through excellent customer service. This role provides accurate and timely responses to gift donor requests, aiming for seamless service and support to meet and exceed donor expectations.

Responsibilities

• Respond to supporter phone calls and emails regarding one-time gifts, tax receipt requests, and monthly gift inquiries.
• Process and troubleshoot holiday catalog gift orders, donations, and other mail.
• Assist in opening, sorting, processing outgoing mail, and package fulfillment.
• Update donor records in the CRM database with donor information, requests, and comments.
• Coordinate, follow-up, and track inbound/outgoing calls and emails related to e-store purchases.
• Assist in identifying customer service and gift administration issues based on donor feedback.
• Track customer service metrics including actions, emails, phone calls, and administrative tasks.
• Assist Donor Relations Coordinators with other administrative tasks as required.

Requirements

• 1-2 years of customer service experience, preferably in a not-for-profit setting.
• Data entry experience is an asset.
• Experience working with a CRM database and Shopify is preferred.
• Understanding of conservation issues in Canada and globally, acquired through education or job experience.
• Attention to detail.
• Strong customer-service attitude with an outgoing and enthusiastic personality.
• Above average computer skills, including experience with Microsoft Word, Excel, and Outlook Email.
• Proficiency in conflict resolution and negotiation.
• Ability to take initiative and demonstrate good decision-making skills.
• Demonstrated ability to work independently and as part of a team.
• Ability to maintain confidentiality at all times.
• Ability to be flexible and respond to a diverse workload.
• Ability to identify and align with WWF's core values: Courage, Integrity, Respect, and Collaboration.

Skills

• Customer service
• Data entry
• CRM database management
• Shopify
• Conservation issues understanding
• Attention to detail
• Computer proficiency
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook Email
• Conflict resolution
• Negotiation
• Initiative
• Decision-making
• Teamwork
• Confidentiality
• Flexibility
• Adaptability

Location

• Toronto, Ontario

Work Type

• Hybrid
• Full-time
• Seasonal Contract

Experience Level

• 1-2 years

Salary/Compensations

• $22.50 per hour, plus 4% vacation pay

About the Company

• WWF-Canada's vision is a Canada with abundant wildlife where nature and people thrive.
• WWF values and relies on diversity of thought, knowledge, expertise, and lived experience.

Equal Opportunity

• WWF recognizes that experience comes in many forms and skills are transferable. If you feel that your unique experiences can enhance our vision, we encourage you to apply – even if you don’t meet 100% of the requirements.
• We encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
• We are committed to a barrier-free and equitable recruitment & selection process. If you are contacted in relation an opportunity to join our team and require an accommodation at any point in the process, please advise the recruiter of your specific needs. We commit to managing these requests in a confidential manner.