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About the Role

The Plastic and Reconstructive Surgery (PRS) Area Specialist role is a US, regionally based marketing position that partners closely with the Area Business Manager and internal stakeholders to best serve and advocate for the PRS customer. The PRS Area Specialist assumes ownership of the PRS customer experience and ensures customer needs are met through remote and onsite account management. Additionally, the PRS Area Specialist is a brand ambassador in the US, responsible for building a foundation for the future growth and introductions in the PRS market.

Responsibilities

Manages PRS customer accounts in US region as assigned
Virtually interfaces with accounts via telcon, email, text/phone, as well as in-person as needed
Responds to and/or streamlines account inquiries to the appropriate internal partners
Provides orientation to existing customers and new accounts on best practices for product ordering and payment processes
Works collaboratively with internal partners to establish new accounts and pricing contracts
Resolves pricing discrepancies with customer and PRS customer care and establishes/renews pricing contracts for existing customers
Facilitates urgent/last minute order fulfillment, via trunk stock
Coordinates product returns and works with internal team to refund or credit customers in a timely manner
Acts as product expert and responds to product inquiries from customers and directs inquiries to Medical Affairs, as appropriate
Supports accounts and advises on product sizing, storage requirements, etc., according to the instructions for use
Follows up on trade show leads, proactively reaches out to new accounts
Fulfills product literature requests and distributes collateral, guides, and content as required
Connects billing issues with AR counterparts
Escalates customer issues for PRS leadership decision
Uses analytical tools to provide customer insights to update, track, and plan performance
Participates in continued education and compliance around appropriate commercial execution
Other duties as assigned

Requirements

Bachelor’s degree required
Minimum of 2 years corporate environment experience required
High integrity and ethics
Outstanding communication skills
Exceptional organizational and creative skills
Strong interpersonal skills, highly collaborative, and demonstrated ability to build effective working relationships across company functional areas
Self-starter and ability to prioritize and multi-task in a fast-paced environment
Strong project management skills, along with the ability to manage multiple tasks simultaneously
Ability to travel (up to 40%) domestically in US, to include overnights

Location

USA MA - Lexington

Work Type

Onsite
Remote
Field-based

Education Level

Bachelor’s degree

Salary/Compensations

$91,500.00 - $146,300.00 USD Annual

Benefits

Comprehensive Total Rewards program
Competitive package of compensation and benefits programs

About the Company

BD is one of the largest global medical technology companies in the world.
Advancing the world of health™ is our Purpose.
We are the people who give possibilities purpose.
We are the #MakersofPossible.
Working together, we make products that patients, families and their healthcare professionals rely on.
We are committed to advancing the world of health™.
We make this happen, together.
To learn more about BD visit https://bd.com/careers.

Equal Opportunity

Becton, Dickinson, and Company is an Equal Opportunity Employer.
We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.